Tiers
What is the maximum amount of time you can place a customer on hold?
3 minutes
True or False: You have to have internet to use the google voice remote feature
True
Hallmark Channel, Hallmark Movies & Mysteries, Hallmark Drama, GSN, Discovery Family, OWN, PixL, UpTV, BabyTV, RFD TV, Ride TV, The Cowboy Channel
Heartland Pack
What is the highest possible credit battery amount available in Dish promo for 12 months?
$75 x 12
True or False: You do not have to get the customers consent when placing them on hold
False, you main customers consent
How many tuners does the Hopper 3 have?
16
Starz Encore Westerns, Destination America, American Heroes, Smithsonian, GetTV, Reelz Channel, Cowboy Channel, Crime & Investigation, Reelz
Starz & Stripes
True or False: if you close a Non-pay Work order then it counts as a save
How many days does it take for a tier to roll off?
90 Days
True or False: you can use Dish Anywhere on Hopper Duo, Hopper 2, & Hopper 3
False, you cannot use it on Hop Duo
What is the minimum package to add on the MultiSport?
AT 120 PLUS
What is the only time you can offer credits before placing customer on pause?
TWOS
15
How many TB's Does the Hopper w/ Sling hard drive have?
2 TB
ACC Network, Big Ten Network, Fox Sports 2, Longhorn Network, Outside TV, PAC-12 Network, SEC Network, In-Market Regional Sports Networks (if available)
Regional Action Pack
What is the cost to remove a Satellite dish?
$50
How many quality points is a tier 3 violation?
5 points
5
Hallmark Movies & Mysteries, Starz Encore Suspense, Starz Kids & Family, MGM HD, Sony Movies, FOX Movie Channel, PixL, HDNet Movies, Movieplex, Indieplex, Retroplex HD, Crime and Investigation, EPIX, EPIX 2, EPIX Hits
Dish Movie Pack
What are the 3 of the instances you can offer TWOS?
Catastrophic event, Soft Disco, Movers W/O, Rolled off pause unexpectedly, Not paused/disconnected as requested, Accidental Restart & Technical Issues