Channel
Name a package that has Fox News
Smart Pack, News Pack or AT120
Name a feature on a Wally that is not on the Hopper 2000
What is Netflix
Where can you go to see what local channels the customer is getting?
Networks
Qualify for Nets
hit plus (+) sign for city and state on account
We can offer credits as well as advise customers to call back for future credits, true or false?
FALSE
What is the address for the Roseland site?
3 ADP Boulevard
What is the cost of the News Pack per month?
$10 per month
How many recording hours does a Hopper w/Sling have?
500 hours of HD recording
2000 hours of SD recording
Where do we go to resend a customer's bill?
On bill tab- bill reprint
Where can you go to see free previews a customer will receive?
Package Optimizer
What are the names of all of the Site Managers in Roseland?
(in alphabetical order) David, Farhad, & Wahid
Name 4 Service offers
(5) Military, Teachers, Healthcare Services, First Responder, Dish 55+ and FFA
How much does it cost to upgrade a 5 star customer to a Hopper 3
$100 spend
Where can we find DMA on an account?
What additional credits can be added when a customer selects the Local Channel Package?
NONE
What new department is already set up on site this year?
BOOST- mobile dept
What are the only channel packs that can be added to the Welcome Pack?
Heartland Pack and Outdoor Pack
What receiver is there a shortage of and we cannot sell on a DIU currently?
Wallys
Name 5 out of the 10 states where you can add/remove Dish Protect without $30 early removal fee
Customers in the following states: AL, CA, CO, FL, GA, IL, ME, NC, TX, WI
How much of a credit battery must a customer have in order to be eligible for a Price Lock?
NONE
When does the management team return to the office?
MAY 3rd 2021
What is the cost of the kids pack per month?
$10/month
What are 2 differences between the Hopper 3 and the Hopper w/Sling
16 tuners
Amazon Prime Video
4K TV Compatible
If a PCO offer ended- next billing cycle started, and the account DO NOT have PCO available when it should, who can we ask to add it onto the account?
HELP CHAT
Can we complete a CWC on a flex pk?
NO
What is the name of our Reginal Manager?
Seth Spooner