BABOK
A usable representation of a need focused on understanding what kind of value could be delivered.
Requirement
The total time from the beginning to the end of your process
Cycle Time
What is the only Disney animated feature film that has a title character who doesn't speak?
Dumbo
To ensure all Californians have access to high-quality health care at an affordable price
Our Mission
The movie Friday starred this famous rapper
Ice Cube
Analysis to identify who will be impacted directly or indirectly by a change and their characteristics, and what influence they have on the change
Stakeholder Analysis
The effectiveness of productive effort, as measured in terms of the rate of output per unit of input
Productivity
The name of Bambi's rabbit friend
Thumper
Year Blue Shield of California was founded
The lake where the Friday the 13th movie took place (the setting)
Crystal Lake
Grouping, Ranking, Budgeting/Time Boxing, and Negotiation are all approaches to
Prioritization
A contract that establishes a set of deliverables that one party has agreed to provide another by a specified amount of time
Service Level Agreement
The country Nemo been taken to in Finding Nemo
Australia
4 Million
The first TGI Fridays was opened in which state
New York
A systematic examination of a problem or situation that focuses on the problem's origin
Root Cause Analysis
This metric refers to work done through purely electronic means with no manual intervention involved
Straight Through Automation
Where do the lions live in the Lion King?
Pride Rock
Our new company values
Human, Honest, and Courageous
The first female aviator to fly solo across the Atlantic Ocean disappeared on a Friday in 1937
Amelia Earhart
A comparison of the current state and desired future state of an enterprise in order to identify differences the need to be solved for
Gap Analysis
The amount of an employee's available time that's used for productive work, expressed as a percentage
Utilization
Longest Disney animated Movie ever Made
Moana
Blue Shield voluntarily caps its net income to be returned to customers and the community as our commitment to remaining affordable
2% Pledge
The first reference to Black Friday originally referred to this (hint: not shopping deals)
Crash of the U.S. Gold Market (in 1869)
A concept referring to understanding how the people, process, and technology within an organization interact to understand the enterprise from a holistic point of view
Systems Thinking
The key performance metrics we track for all operational employees in I&B
Production, Quality, and Adherence
The first Disney Princess
Snow White
The statewide health information exchange, championed by BSC, dedicated to creating one source of integrated patient information for Californians
Manifest MedEx
Friday was named after the Norse goddess Frigg who was the goddess of
Fertility, motherhood, and the household