Booking Policies
These are (at least) 2 points of information in order to search a guest profile
Last name & Zip Code or Last name & phone number or Last name and e-mail address.
These are the 3 driving principles to Sales through Service
Think like the Guest. Earn the right to advance. Persuade through Involvement.
A question that gives the guest a choice of multiple options.
What is a Framing Question?
This question will have the shortest response
What is a close ended question
The travel protection can be added up to this point.
What is prior to final payment.
This deposit amount is required to confirm a package reservation MORE than 30 days from arrival.
$200.00
This is how many points are required for the Sales through Service process.
What is FIVE.
This type question will get you the least amount of information with a guest.
What are Closed Ended Questions?
When asking this question, you are putting the decision back onto the guest.
What is a framing question?
This is the cut off age for travel protection for the $6 childs price.
What is 17 years old?
This is the screen where to confirm all the details of a reservation.
The RECAP screen.
This is the first thing you must do to prepare for your day.
What is "Be Ready'?
This question type will help you understand the information the guest had provided.
What are Clearifying questions.?
This is the reason we ask Discovery questions.
What is To obtain the most information possible in order to plan the perfect vacation.
Daily Double
True or false: Travel protection can be purchased for select guests on the reservation.
False! Travel protection must be added to every guest on the reservation. Including infants.
This is the amount required to book a package with Travel Protection and a Memory Maker
The room deposit ($200) + cost of Traval Protection.
This point of Sales through Service requires the most discovery questions.
What is Understanding?
DAILY DOUBLE
This type question will get the guest to tell you their ideas of the vacation.
What are Open Ended questions?
This is the correct number of questions to ask for discovery.
You should not limit your questions to a certain number, or minutes. You need to ask as many questions as required to obtain the information necessary.
Travel Protection can be cancelled within this time frame.
When is from time of addition up to 14 days.?
This is the payment required for a package booked 20 days prior to arrival.
The FULL PAYMENT.
These are the 5 points IN ORDER to complete the Sales through Service Process?
What are Be Ready, Recieving, Understanding, Helping & Keeping?
These are the four types of Discovery questions.
What are close ended, open ended, clearifying & framing questions?
These are the four types of Discovery questions
What are Close ended, open ended, high gain & framing questions.
True or False
Travel protection can be added to any reservation.
What is false. Travel protection can only be added to a package reservation, not on a room only reservation.