Unit 4
Basic Call Processing
Basic Call Processing
"_____" cycle in which a message is sent by one individual and passes through a chain on recepients
What is Communication cycle
What is 3
"____" is the most important piece of information to start assistance
What is Location
Style of alphabet used for dispatching
What is Law Enforcement Phonetic Alphabet
"_____" means legal responsibility for ones acts and omissions.
What is Liability
When a call taker identifys and labels the emotion they hear from a caller
What is Emotional Labeling
Compressions per minute that is optimal for CPR to be beneficial
What is 100-120
Name 3 De-escalation techniques that may help resolve a crisis
What is
Calm Voice
Avoid over reaction
Listening to the caller
Dont argue with the caller
Express concern and support for the caller
Ask how to help
Be patient
Give the caller space
Unit of time used for Law Enforcment
What is 24hr Clock or Military Time
French for "Wrong", a civil wrong whether intentional or accidental from which injury occurs to another
What is Tort
Eye contact, Nodding, Positive Facial expressions and body posture are examples of
Non-Verbal Active Listening Techniques
Optimal depth for chest compressions for adults
What is 2 inches
Type of caller who is unable to calm themselves enough to answer questions
What is a Hysterical Caller
The acronym is CYMBALS used for
What is the order used to describe motor vehicles
"______" is responsibility placed upon one person for the failure of another with whom the first person has a special relationship. ie child-parent, employee-employer
What is Vicarious Liability
What is Discriminative Listening.
What is 30
Why it is ok to ask a suicidal caller if they are thinking about hurting themselves.
What is it will not put the thought in their mind and also allow call taker to get more information
Order used to describe people
What is Top to Bottom, Outside to Inside
Criminal Liability is defined as
What is when there is wrongdoing against society as a whole
Goal of Comprehensive Listening
What is understand the message the speaker is communicating
Purpose of chest compressions
What is to properly circulate blood to the brain and other vital organs
Callers less likely to contact or use emergency services
Who are Elderly Callers
Repeating addresses and long number sequences in different ways is important because
What is because it allows the receiver to verify the number/address given
"______" is the responsibility for debts or wrongdoings against another private party
What is Civil Liability
"____" is when the listener evaluates a message and responds with their opinion
What is Critical Listening
Optimal depth for chest compressions on an infant
What is 1 1/2 inches
Who are callers where it is important to use communication methods in a way that they understand or re-word questions to simplify
Who are Child callers
"_____" is the amount of time dispatchers should wait to talk on the radio to ensure the entire message is broadcasted
What is 2 seconds
A person who in good faith administers emergency care is not liable in civil damages for acts performed during emergency services unless the act is willfully negligent as determined by
What is the Texas Civil Practice and Remedies Code (Good Samaritan Act)
6 components of Communication Cycle
What is
Sender
Reciever
Message
Medium
Feedback
Noise/Context
How to insure the caller is doing compressions at the correct speed
What is verbally counting out loud to the caller
Why it is important to remain professional during hostiles, child, elderly, non-english speaking or other difficult calls
What is those calls do not remove the responsibility the call taker has to obtain information and provide needed assistance
Why is "Acknowledging" important during radio traffic
What is it allows understanding between senders and receiver
Allows the public the right to request access to records from any Federal agency
What is Freedom of Information Act (FOIA)