ROLL OFF
Driver is request to service the customer and will need the dumpster back.
What is a empty and return (E/R)?
Truck has an hydraulic issue with the arms and cannot continue to work.
What is a down truck?
This site requires you to create a manual HOC.
What is Cedar Hammock?
Customer needs to know when they will be serviced.
What is a ETA?
You are you tardy with an occurrence when you are past this time.
What is 6 minutes or more?
What is a Do not return (DNR)?
This email is sent when a driver has missed a customer. After some research, it has been determined the driver was at fault.
What is a code blue?
Driver could not service a street with 20 customers and has called dispatch to report this so that the customer will be informed of the delay.
What is a Green Pages Post?
Dispatchers have this amount of time to not only move an email, but respond to the email so that all parties in the email has been helped to the best of our ability.
What is 30 minutes?
This report is sent right before your shift ends. This is the time you would start this process.
What is 30 minutes and Pass off?
Customer is requesting for service and that already has a empty container from a previous pickup on his truck.
A truck is blocking access to a enclosure. The driver is now to follow a process when in this situation.
What is a HOC.
We use this department when we cannot find a address in MAS for residential customer.
What is WM Set Up?
Customer is very upset that we have been calling promising the issue will be fixed. Tickets and case has been entered in the past and still no resolution.
What is a escalation/case?
This is the average time frame you have to pickup a call in Fuze.
What is 10 seconds or less?
Driver was unable to service a 30 yard container due to a situation out of his control.
What is a trip?
What is a removal and delivery (DEL/REM) tickets?
This report is used throughout the day for tickets placed on accounts that was supposedly not serviced but the ticket was found to be invalid.
What is a MPU Void Request Template?
You are backed up from multiple calls from drivers and did not have time to finish the last 3 request from driver that have previously called.
What is a pausing and letting everyone know?
MAS is a acronym that everyone should know.
What is Mid American Systems?
The name of a roll off dispatcher and the site that they handle.
Who is _________ that work with (site name)?
This resource is used when you cannot find a ticket on today board in OCSD. By entering the needed account number, you will be able to find what you are looking for.
What is the disputed tab?
This process is done daily and make sure that we stay on confirming EOD clear, ensure sequencing, DOT Hours compliance, and to keep a eye on down trucks.
What is route monitoring?
Team members post all updates for all team members that start at a later time so they are aware of all information needed to better do their job.
What is communication or Team work?
The OCSD system acronym is the basics that we all learned during training.
What is Onboard Computing Data?