General Questions
Needing access to a specific iDrive path.
Gather correct path, escalate to IT -Team 2
Rates are not available for 2024 in Campspot
Escalate to Ops- Rev Management
Needing a RTI Inspection re dispatched
Level 1
Needing to add spouse to insurance after open enrollment
Call Benefits Service Center
Property requesting incentive to be selected
Level 1 - close with Macro
Past resident has not received refund check
ACC - Support
Promo code not working but meets parameters
OPS - Revenue Management
Workflow missing approver in SAS
User Admin -SAS
Manager does not have access to TM in SunSource Time
HR - General Support
Need to remove Co Applicant from lease
Level 1- Link in KB for tenant change request
TM Requesting Lotus Notes PW reset
Level 1- Provide TM with credentials to login. If it does not work, escalate to Level 2
Can't refund guest on a CC
INN -Systems Management
Vendor/Resident requesting 1099
ACC-Support
TM has a complaint about management or a fellow TM.
HR General Support
No execute lease button after completing DocuSign
Level 1 - select reason for not using email (service disruption) and click on print paperwork
HR - General
Need to edit confirmation emails
Level 1
Property is requesting a renewal audit to be cancelled
Gather Manny's approval escalate to Level 2
Need new Maintenance phone
HR- General Support Attention: Doug Jackson
User getting error of "cannot submit application before a sales transaction has been completed"
Level 1 - Mark sales transaction as signed and then undo sign
POS Printer request
OPS - Ancillary Revenue and share to Centegra
Need site type added
OPS - Revenue Management
Unlocking customer portal account
INN - Dev Help - include screen shot of SAS where it shows the account locked
Manager requesting access to a previous TM's files on computer
HR- General
Requestor trying to edit/complete a batch that was started by another TM
Level 1- Only the person that started the batch has access to edit/post that batch