General Questions
Needs access to better NOI/Screening Reports
INN-Systems Management
Rates are not available for 2024 in Campspot
Escalate to Ops- Rev Management
Needing a RTI Inspection re dispatched
Level 2
Needing to add spouse to insurance after open enrollment
Call Benefits Service Center
Property requesting incentive to be selected
Level 1 - close with Macro
Past resident has not received refund check
ACC - Support
Promo code not working but meets parameters
OPS - Revenue Management
Need a role added or removed in Sunappsys
Share to HR to create an EAR
Manager does not have access to TM in SunSource Time
HR - General Support
Requesting RV Name Change
Level 1- Request copy of ID and update name
TM Requesting Lotus Notes PW reset
Level 1- Provide TM with credentials to login. If it does not work, escalate to Level 2
Can't refund guest on a CC
INN -Systems Management
Workflow updates are needed in SAS
TM has a complaint about management or a fellow TM.
HR General Support
Need Closing Audit Cancelled
Level 2- Will need approval from Manny
HR - General
Need to edit confirmation emails in Campspot
Ops Rev Management
Property is requesting a renewal audit to be cancelled
Gather Manny's approval escalate to Level 2
Need new Maintenance phone
HR- General Support Attention: Doug Jackson
Update Late Notice Signer
Level 2
POS Printer request
OPS - Ancillary Revenue and share to Centegra
Need site type added
OPS - Revenue Management
Unlocking customer portal account
Level 2 sends request to Dev to unlock account
Manager requesting access to a previous TM's files on computer
HR- General
Requestor trying to edit/complete a batch that was started by another TM
Level 1- Only the person that started the batch has access to edit/post that batch