The Clubs
What is the Club Code for Nashville, TN?
Club 014
Dispatch Job Aid
Main Tab
ERS Club Search-
Where in the Dispatch Job Aid, would you determine a Metro Provider's ON/OFF remote schedule?
Dispatch Job Aid
Metros Tab
Column E
Marin Medical Tows are to be manually spotted to which Service Provider?
C951- Club Fleet Marin
Dispatch Job Aid
Main Tab
Policy Column
Marin Medical Tows SOP
In what situations would code XU be used to re-spot a call?
Never- XU should not be used. It is hard-coded in the system and cannot be deleted.
Dispatch Job Aid
Spot & Clear Tab
Line 1, Column E
Open link to Spot/Respot Guidelines
Can you access The Login Book from the Dispatch Job Aid?
Yes
Dispatch Job Aid
Main Tab
Day To Day
MSC Landing
What is meaning of code CDX X found in a call?
Call Home Club to verify status before rendering service
Dispatch Job Aid
Main Tab
Line 9/ Column C- Aux Codes/Trouble Codes
Open ERS Extensions, Numbers, AUX Codes...
Codes Tab
What color identifies Verbal Copy Only Providers?
RED-
"**ALWAYS VC- EVEN IF ASSIGNED ON BRINGG** "
found in the notes column
Dispatch Job Aid
Rurals Tab
Column C
Which Suburban provider is 24/7 Remote AND has Google Chats?
C180
Dispatch Job Aid
Subs Tab
What is the Pacesetter Code L590 used for?
Other Runs Won't Move Problem
Dispatch Job Aid
Pacesetter Tab
What information do you provide member if a he/she threatens legal action (using words like sue, lawyer, lawsuit)?
Provide the caller with contact information for Member Relations
FAX Number
Mailing Address
Email (for scanned hard copies only)
Subpoenas can be sent to CP Corporations address
Dispatch Job Aid
Main Tab
Members Threatening Legal Action
What do you provide as your location when using The AAA Roadside Chatbot to move calls to another club?
None. If asked for your location, Click Deny
Dispatch Job Aid
ChatBot Tab
Line 4
What is clearing code for an Arizona Metro Battery Install-new battery purchase? And what action is required?
BA-Arizona Metro Battery Install
Enter Details in BAT Window
Spot & Clear Tab
Line 24
How many COF Providers are in Sacramento Open and which Independent Contract Provider in Sacramento Open has Google Chats?
There are currently 2 COF providers in Sacramento Open. C415 Tow Workx has Google Chat.
Dispatch Job Aid
COF Tab
Lines 6-12
What is best CHP phone number to call for a breakdown in Monterey or King City California?
Hollister Branch 831-796-2160
Dispatch Job Aid
PD#'s Tab
Line 98
How many days to we advise members for:
A. Processing of Reimbursements _____?
B. A response for CTS cases _____?
10 business days for Reimbursements
5 business days for response to CTS cases
Dispatch Job Aid
Main Tab
Line 16- Open ling to Current CTS/RC Dates
Where do you find the phone number for Membership for Club 004 and what is it?
800-222-8794
Dispatch Job Aid
EXT's Tab
What APD window battery code is used for AZ Rural Battery Shops Only?
BF- Rural Battery Call- Arizona
Dispatch Job Aid
Spot and Clear Tab
What is the Facility ID for P-Card Provider, Lake City Tow and will they bill AAA or do they require a credit card upfront?
P-Card Shop, Lake City Tow- ID#8014 requires a credit card upfront before rendering service.
Dispatch Job Aid
PCARD Tab
Line 87
At what times can Spanish Membership 116-4077 be reached?
6:30 AM to 12:00 AM UT Time
Dispatch Job Aid
EXT's Tab
Line 11-12 Column B
What email is attached to the ERS Damage Report Form?
ers.damages@norcal.aaa.com
Dispatch Job Aid
Main Tab
Line 19 Reimbursement Form
Open Link
mwg.aaa.com/membership/reimbursement
Emergency Road Service Damage Form
Download Damage Form
When sending a call to an Affiliate Club via Call mover, what 2 things are required in the D3 Call Receive Breakdown Address Window?
The Area is identified as "CM Call Mover"
A valid address with Latitude and Longitude
Dispatch Job Aid
Main Tab
Call Mover Guide- Line 26
Open CALL MOVER.201904.v6 (1)
Slide 6
Who is expected to update an En Route call needing and update/past PTA/ETA for calls in in COF Sacramento/ Sac East?
COF - (per the COF Task Responsibility Matrix SAC-SAC East)
Dispatch Job Aid
COF Tab
Lines 11 & 12-Far Right Column has link- TRM
COF Task Responsibility Matrix Sacramento/ Sac East
What 5 steps should be taken when an OON Shop advises a call is complete?- Needs updating
1. Place in OL or TW status 2. Notate as complete 3. Respot call to 8024 Truckload Reason SE 4. Assign to Shop Truck 5. Queue Move call to PC MSC OON SP
Dispatch Job Aid
PCARD Tab
Line 15-20 Column D-F
How do you assist a member determine their location if they have Apple Maps on their phone?
Hold on screen next to blue dot marking their location
When Red pin appears, have member swipe the lower portion of screen up until coordinates are visible (same applies to Google Maps)
Enter coordinates into Google Maps Search Bar
Dispatch Job Aid
Main Tab
Line 11, Column C
Open link for BDL Coordinate Guide
Using the tools available to you in the Dispatch Job Aid, find the name of the Road that Exit 37 on the I-15 in Montana leads to?
Red Rock Road
Dispatch Job Aid
Main Tab
Line 5- Hwy Exit Helper
Choose State- Interstate Guides
Find Highway and View All Exits
Scroll Down (in numerical order)