Day 1
The tool you will use to take phone calls
What is Genesys
The soft skill that helps you put yourself in the patient's shoes
What is empathy
CUS stands for
What is: Concerned, Uncomforatble, Safety Issue
The team you will transfer to for billing concerns
The service line that provides hospital level care in the home
What is Advanced Care
What are wrap-up codes
These risk scores require a secondary screening
What is red and yellow
A call in which you do not hear anyone on the other line
What is a ghost call
The score needed to pass the final exam
What is 80%
The section used to find already scheduled patient's ETAs in Dashboard
What is Assigned
Patient insurance type that we cannot collect payments for
What is Medicaid
What is Call Control
The team responsible for follow-up related work
Who are the Clinical Care Coordinators (CCC)
The region including Columbus, Ohio
What is East
A supplemental insurance policy that will cover expenses not covered by the primary insurance payer
What is secondary insurance
End of life care for the terminally ill
What is hospice
What is:
Enable Expertly
Serve Warmly
Communicate Proactively
Execute Excellently
Financial Accountability
This soft skill is the process of analyzing information to get the best answer to a problem or question.
What is: Critical Thinking
If the patient does not make their own medical decisions who will give us consent for the visit?
Who is the MDM (Medical decision maker)
This team can help reset a patient's portal password
Who is the CCC (Clinical Care Coordinators)