LEVEL 1
Member called in to place their monthly order.
LR PROCESS
Member called in to report their missing lavender essential oil from their June order.
Member called in to move their processing date to the 31st of the month.
LR- Processing time
Member called in to know YL’s ongoing specials.
Promo inquiry
Member called in to change their items on their LR order.
LR - update order
Member called in to place an order using points.
1TO Points
Member called in to know the status or current location of their order.
Tracking
Member called in to know why they still haven’t got their order.
Shipping - missing package
Member called in to change their email address.
Account update
Member called in to know how many points they have earned.
1TO - Points
Member called in to change their referrer.
Change Referrer - SP or EN
Member called in to change their last name on the account.
Member called in to complaint as they can’t access the account.
Site error or Bug
Member called in to sign up a new member
Reconnect or Enroll
Member called in to complaint because of experiencing skin asthma after using CBD Muscle rub.
AER or Product Complaint
Member called in to let us know that their Ningxia red came shattered.
Shipping - Damage or leaking item
Member called in but didn't answer.
No response
Member called in to know why their account was classified as a customer instead of distributor.
Member called in to know when the YL Convention is going.
Events
Member called in to know more about YL products
Product inquiry
Member called in to check the amount of their current OGV.
Commission Inquiry
Member called in to know how to place points order.
Member called in to ask for their missing anniversary oil/free gift.
Shipping - Missing item
Member called in to ask about general inquiry with their down lines account.
Account info inquiry
Member called in to report that thieves' household cleaner spilled all over their package.
Shipping - Damage or leaking