Easy Dispositions
Common Dispositions
Moderate Dispositions
Advanced dispositions
100

Hi, this is Joe. Please leave a message 

What is Answering Machine 

100

You have the wrong number. I don't know who John is 

What is Wrong Number 

100

It has been so nice talking to you! You are so nice! I really have to go to the doctors but could you please call me back in 2 hours

What is Personal Callback 

100

I'm at the carnival with my son and you won't believe it the President is here and they would like to speak to you. 

What is Robocall 

200

The mailbox is full and you cannot leave a message 

What is No Answer

200

Please hang up and call me right back so that I can get you enrolled

What is Expecting Inbound Enrollment Callback 

200

You have called my phone 3 times today. I really wish you would quit calling me

What is Do Not Call 

200

I will be turning 65 in 5 months and I am in the process of enrolling into Medicare 

What is Personal Callback 

300

I have just completed an enrollment for Mr. Jones

What is Sale Complete

300

I have been working with ETQ agent Jane and I would like to speak with her

What is Referred to Other Agent 

300

I am on Tri Care 

What is Other Coverage 

300

We do not have advantage plans in your area and $150 a month  is too much for a Med Supp 

What is No Plan in the Area 

400

I don't have time for a review right now and I need you to call me back later

What is General Pool Callback 

400

The call is breaking up and I can't hear you. I am going to call you right back.

What is Lost/Bad Connection 

400

I am sorry to hear that you are having issue with the plan you enrolled in with us. I have sent your information to our Customer Service team and they will reach out soon. 

What is referred to Customer Service

400

I just completed your LIS application and I am going to call you back in 2 weeks

What is LIS application 

500

Can I speak to Tim? I'm sorry but he passed away last year 

What is deceased 

500

I keep getting stuff from you in the mail and I am not interested 

What is Do Not Mail 

500

I have your zip code as 34598 is that correct? Client: No response 

What is your current coverage? Client: No response 


What is Not Engaged 

500

I'm calling for Medicaid. Are you 65 or older? No. Okay, Do you receive disability benefits? No.

What is No Medicare