General
Cx has an inquiry about UPS Mailing?
What is General Questions – UPS
Cx calls in to change her phone number on her Stamps.com Account
What is Account – Change Personal Info
Cx wants to close their account due to FRAUD?
What is Closure – Fraud
Cx is Spanish Speaking and you had to request a call back?
What is Transfers and Callbacks – Spanish Callback
Cx calls in wanting to close account but you retain offering 1 SF Waived
Retention – 1 SF Waived
Cx calls in because they are wanting to track a package?
What is General Questions - USPS Issue
Cx calls in and says she did not receive her $10 credit for the promo coupon, and you apply the $10 credit on their account
What is Account – Manually Crediting Promo Postage
Cx’s family member calls in to cancel account due to their loved one passing away.
What is Closure – Deceased
Cx calls in and while assisting cx disconnects the call?
What is Transfers & Callbacks – Customer Disconnected The Call
Cx calls to dispute an APV Charge that she received on her Postage Meter?
What is APV – Adjustments/Disputes
Cx Calls in and inquiries about the different pricing plans Stamps.com Offers?
What is General Questions – Pricing
Cx did not receive their Welcome Kit during the trial period
What is Account – Send Welcome Kit
Cx calls in because they have been charged $17.99 Twice and wants to close the account?
What is Closure – Duplicate Account
Cx calls in saying the can’t add funds to their account and you check CyberSource and see there is a 481 reject?
What is Transfer and Callbacks – Fraud Transfer
Cx calling in to receive a Postage Refund and you refer her to refund postage on Website?
What is Policy Explanation – Misprint Credit Policy
Cx is calling in to ask questions about Stamps.com Insurance?
What is General Questions – Insurance
Cx calls in because they did not receive their monthly Stamps.com Billing Statement
What is Account – Statement Request
Cx calls in not knowing they signed up for Stamps.com and is requesting to close their account.
What is Cancelation – Did Not Realize They Signed Up
Cx is calling in because they are having issues with the SW and need to be transferred to tech
What is Basic Tech Transfer – Software Error
Cx calls in to reset PW because they forgot it?
What is Login – Forgot Password
Cx is calling in about sending a package to Europe?
What is General Questions – International Mailing
Cx calls in to get information on adding their ACH information onto their Stamps.com Account
What is Account – ACH
Cx calls in wanting to close their account due to their business closing?
What is Cancelation – Business Declined/Closed
What is Transfers and Callbacks - Retention Transfer
Cx is calling in and has a Enterprise Account?
What is Transfers and Callbacks – Corporate – Enterprise – HVST
Cx wants their postage balance refunded, looking at the account, it's a SAS account, already closed and on adminhold.
What is Commerce – Transactions - SAS Refund for Cancellation / CC