ACH Disputes
This acronym is used to describe an ACH dispute form.
What is a WSUD (Written Statement of Unauthorized Debit)
This is the meaning of the acronym ATM
What is Automated Teller Machine
This person is the current President and CEO of Peoples Bank
Who is Lance Sellers
This system is where one would go to enter a check dispute/affidavit
What is Encore
A signature should be obtained for disputes over this amount
What is $150
This Operations Department is responsible for processing ACH disputes
What is E-Services
ATM disputes are governed by what Regulation
What is Reg E
This is the Peoples Bank routing number
What is 053104869
This is what you should do with a completed and signed check affidavit
What is scan it to Nautilus and send the original to Data Processing
If a customer has POS fraud, this is the first step you should take regarding the card
What is block the card via a 360 incident
The three-character code in an ACH file that is used to recognize and distinguish the ACH payment type is called this
What is an SEC code (Standard Entry Class)
Our ATM's are replenished by this company
Who is Brinks
This individual calls each branch every morning as part of the opening procedure to make sure no problems exist during opening
Who is Mr./Mrs. Jones
Who is the Corporate Receptionist
Maker's signature forged refers to a forgery on what side of the check
What is the front
If a customer provides their card number to a merchant; this reason would not be applicable for a POS dispute
What is Fraud/Unauthorized
This governing body states that an ODFI can request a signed WSUD for up to a year from the adjustment date of an ACH error
What is NACHA
When an on-us customer uses our ATM and does not get the funds, this system would be used to dispute the transaction
What is Centrix
Peoples Bank opened for business in this year
What is 1912
This document states that a customer must notify us of any discrepancy on their statement within 60 days of when the statement is first made available
What is Terms and Conditions
Name one type of dispute reason besides fraud/unauthorized
What is Cancelled Merchandise/Services, Duplicate/Multiple Charge, Cancelled Recurring, Incorrect Amount, Paid by Other Means, Merchandise Returned, Merchandise/Services Not Received, Merchandise/Services Not as Expected
These SEC codes have a two day return window which is why you should contact E-Services prior to disputing
What is a CCD/CTX
The three types of ATM disputes are...
What are fraud/unauthorized, no money disbursed, and partial amount disbursed
Name at least two members of the Board of Directors for Peoples Bank
Who is Bob Abernethy, James Abernethy, Doug Howard, John Lineberger, Gary Matthews, Billy Price, Larry Robinson, W. Gregory Terry, Dan Ray Timmerman, Benjamin Zachary
Unlike an ATM/POS dispute, this document can be REQUIRED prior to processing a check affidavit
What is a police report
The bank gives credit within how many business days in order to extend the investigation time frame to 60 days
What is by the 5th business day