Acronyms
NAD
What is Not as Described
A merchant processor that offers online receipt lookup and has the precursor SQ*
What is Square?
The current write off threshold for Visa new disputes.
What is $25.00 at case level?
This is the standard timeframe for most chargebacks based on the Central Processing Date (CPD)
What is the 119th day?
The section in Trips that identifies a transaction as a BE, lists the BERD, 119th day, and Verifi response.
What is Item Data?
PBOM
What is Paid By Other Means
This type of merchant offers customers a "free" 30 day sample of their products with an agreement to pay shipping and handling, then bills the customer the full retail value of the product 2 weeks later and continues to bill and ship monthly until cancellation is received.
This type of write off is completed for transactions that the bank no longer has dispute rights over, for a courtesy, regulation reasons, or system related issues.
What are Other Losses?
These 2 dispute categories that do not have any timeframe extensions.
What are Processing Errors and Fraud?
The form that is sent to Trips analysts when an unknown error occurs while advancing a workflow.
What is the Request Disputes Production Support email template?
LSW
What is Leader Standard Work
This merchant is commonly disputed as does not recognize and is known for inconsistent phone assistance.
What is Amazon?
The 2 categories of other losses.
What is fault loss and non fault loss?
This is the most commonly used timeframe extension.
What is the expected receipt date?
When the transaction details cannot be opened in Trips, the information can be found on this screen in TBS.
What is MFAS?
MIC
What is Merchant Issued Credit
An online donation merchant that is known for processing additional transactions without consent but will issue credit upon request by phone or online chat.
What is WinRed?
The write off category in which you will find low dollar write off listed within Trips.
What is non-fault loss?
This numbered day marks when we cannot pursue recourse for a dispute even with a TFE.
What is the 540th day?
This icon allows you to attach a response from the cardholder to "jumpstart" the workflow to pursue recourse.
What is the letter back icon?
MCOM
What is MasterCard Connect
These digital gaming merchant's offer additional transaction details in Ethoca and VROL order insight?
What are Microsoft and Playstation?
Required actions to be taken prior to sending a transaction for write off review.
What is a reasonable investigation and additional attempt to resolve?
The number of days a merchant has to respond to a Visa chargeback.
Due to MasterCard not being integrated in Trips, all MC chargebacks must be manually submitted in this system.
What is MasterCard Connect