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Brand Ambassador
Mission and Vision
Lily
Consistency
Signals
100

This best practice involves consistently representing the company with professionalism and positivity.”

Operate as one team member first, always looking for ways to do more. 

100

We provide financial security to our members

Mission 

100

What did Lily do to  help create relationships & memories with her customers

She showed up being the best she could be

100

What are clients saying without saying it? 

Attentiveness 

100

What to offer when you hear a client is buying a new car?

Auto Insurance 

200

This term refers to the identity and overall impression people have of a company, product, or person.”

Brand Ambassador 

200

We will provide our products and services in the manner the member prefers.

Service

200

What was Ryan drinking in the airport

Latte

200

Get your message across clearly, do not mumble 

Communication

200
When you are talking with a client and you hear they have had a new baby, what type of insurance would trigger you to get your agent involved 

Life Insurance 

300

What is one thing a Brand Ambassador does? 

Tells a Passionate Story 

300

We will manage our companies to be financially strong so that we can deliver on the promises that we make to our members.

Financial Strength 

300

What Holiday was it in the Lily video? 

Christmas Eve 

300

Being able to stay cool under pressure 

Calming Presence 

300

An insured buys a new home. What type of insurance do we need to offer?

Home Insurance 

400

This behavior includes using a negative tone and throwing a teammate under the bus.”

What is a worst practice for being a Brand Ambassador?”

400

We will operate as One Team and consider the interests of the Member First.

One Team Member First

400

What is Lily Job?

Barista 

400
Being able to think on your feet

Handle Suprises

400

What coverage is not included on a Renter's policy?

Dwelling

500

This is something a Brand Ambassador does to make sure customers have a good experience.

What is controlling the customer experience

500

Our Family Protecting Your Family 

Vision

500

Where does Lily work?

Starbucks

500

An Amazon employee delivering a package to your door slips on a crack in your sidewalk and ends up with $15,000 in medical bills and lost wages so they decide to sue you for negligence. What coverage would provide protection in this situation?

Coverage E-Liability

500

If a home has too much of a liability hazard, what condition is it considered to be in?

Uninsurable Condition