IGROW
A salon professional is brand new, excited, but struggling with consultation and HHC recommendations. They are willing but inexperienced. This leadership style is best.
What is Support?
This circle model visually represents how leaders achieve consistent results through repetition.
What is the 360 Growth Approach target?
Open to Hire Plans are due on this day/time?
What is Tuesday by noon.
Waxing Expectation
What is 8 more per week than last year?
Repairs hair at the disulfide bond level, targeting damage from chemical processes and heal.
What is Olaplex?
what are the parts of our guest journey?
What is The Welcome, The In Service and The Wrap Up
When a leader pauses before reacting to a bad week, chooses logic over emotion, and creates a plan instead of panic, they are operating from this part of the brain.
What is the Prefrontal Cortex
This should always be included in a huddle to drive engagement.
What is recognition or shout-outs?
How far in advance should your schedules be completed?
What is 13 weeks.
7.1%
What is our HHC% OF Total Sales
Exfoliates and polishes, peppermint and eucalyptus awaken and refresh while wasabi and sweet basil oil promote a clear and healthy scalp.
What is Cibu 3 in 1 Scalp Treatment.
8.8%
What is our CPR for 2025.
A leader who blames slow traffic, focuses on problems, works in crisis mode, and emotionally disconnects is leading with this type of energy.
What is Catabolic Energy?
Leaders use this method to align the team daily around shared outcomes.
What is the Huddle?
What day is the New Hire Recap Sheets due?
What is Monday by 8am.
HHC education for The Movement?
What is The Power of 3.
Uses ceramides, oils and amino acids for a luxurious result.
What is Olaplex 4 In 1 Moisture Treatment
Name the Elevated 8
What is cut, color, condition, style, HHC recommendations, wax, prebooking and referrals
A high-producing salon professional suddenly stops recommending treatments and avoids rebooking conversations. They have skill but low willingness. This leadership style is needed.
What is Explore?
Name one purpose of the daily huddle.
What is to align the team, share updates, or build energy for the day?
How many times do you need to check the salons email?
What is at least 2 times each day.
4.5%
What is our Total % LY in AGS
$3.00 Premium Upgrade Treatments
What is
Cibu Revive + Restore Pre-Service Treatment
Olaplex Supplement Service
Cibu Smooth + Luminous Liquid Glass In Salon Treatment
How many required classes are there for new hires?
What are they?
What is 5 mandatory classes. They are
HC Color Lab
Cutting Confidence
Clipper Lab
Rebooking Boot Camp
HHC Boot Camp
In IGROW, before coaching a salon professional on low wax numbers, you must first clearly define this.
What is Identify the goal/task?
The “Chat In / Chat Out” focuses on three things.
What are the SP's Daily Goals, Commitments, and Follow Up?
When are change orders due through DTS?
Treatment Expectation
What is 10 more per week than last year?
Safeguarding disulfide bonds while also repairing those that have been broken due to excessive lightening, color, texture, services and extreme temps during styling.
What is primary function of Cibu Revive and Restore.
35.7%
What is our Color % was for 2025.
A leader who shares the “why,” plans ahead for holiday schedules, uses team feedback, and sees opportunity in white space is leading with this energy.
What is Anabolic Energy?
“Instant Replay” moments should happen this often for maximum impact.
What is daily or in real time?
When do you schedule your Salon Professionals next month's PDM's?
What is the same day you complete the Salon Professionals PDM.
8% over LY
What is our AGS goal.
Provides immediate softness and manageability; results may be temporary and require consistent use.
What is Extreme CAT treatment.
HHC, Rebooking, Waxing Tool
What is the stylists income calculators?
A seasoned salon professional consistently hits prebook and HHC goals but doesn’t need step-by-step instruction. The best response is to build trust, give visibility, and allow ownership.
What is Empower?
Chat Out ensures this leadership step is never missed.
What is Follow Up?
What day of the week are your cycle counts due?
What is Tuesday.
Prebooking and Rebooking Goal for D371
What is 30% prebooking and 25% rebooking
Silk Protein & Keratin strengthens, increases elasticity & helps the hair retains moisture. Ylang-Ylang Oil soothes & smooths over stressed hair.
What is Cibu Repair + Protect Strengthening Mask
What is the goal of every guest interaction?
What is to make them feel valued, respected, and supported.
After your salon professional commits to increase treatments by 10 more this week, this step ensures accountability of their commitment.
What is Win by following up?
Following up helps reinforces these two leadership behaviors.
What is accountability and consistency?
How should the salon confirm appointments?
What is call or use EZ Connect.
20.9%
What is our Prebooking % for 2025
The first step in a chemical service after you have finished the consultation and investment portion of your guests experience.
What is a clarifying shampoo or treatment.
When do we Observe/Coach/Recognize Guest Journey Behaviors
What is Daily.
A salon professional has never achieved a 30% prebook %, lacks confidence, and does not give guests an Elevated 8 consultation. Clear instruction, coaching to the skillset, and specific expectations are required.
What is Direction?
Name one question you can ask during Chat Out to reinforce accountability.
What is “What went well today?” or “What could we improve tomorrow?”
What is 13 weeks from today?
What is May 28, 2026.
Memorial Day is May 25th. Are your schedules updated?
How much does a guest have to spend to get a Loyalty Stamp?
What is $30-$59.99 for 1 stamp and $60 or more for 2 stamps.
The $7.00 Premium Upgrade Treatments
What is
Revive + Restore Stand- Alone Treatment
Olaplex Stand- Alone Treatment
Olaplex Broad Spectrum Clarifying Treatment
What 3 times do we get to make a first impression?
What is in person, over the phone or while you’re servicing a guest.
If a leader or salon professional believes “Guests won’t purchase HHC anyway,” this belief influences what they see, how they feel, what they do, and ultimately what they get.
What are Conditioned Beliefs?
The three steps of an “Instant Replay” are:
What is Observe, Feedback, and Follow Up?
$347,553
What us our OOC $ in 2025
The goal for HHC% TO Total Sales
What is 15%.
Aloe & Shea Butter moisturizes & softens hair. Panthenol & Amino Acids improve hair texture & add strength. Sunflower Seed Oil adds definition & de-frizzes.
What is Cibu Curl + Coil Moisturizing Mask.
245,443
What is our Total Guest served in 2025