Operator, Please
Filing Cabinet
Appetizers and Entrees
Delivery Service
Give Me A Scenario
100

One of the most critical components of a commercial operating system, this allows a user to view and manage files and folders as images in a 2D or 3D space.

What is a graphical user interface (GUI)?

100

This decides where a file is stored at the root level, such as a hard drive or a partition.

What is a drive letter?

100

This application is used to end a process in Windows, especially one that has stopped responding.

What is the Task Manager?

100

The process of acknowledging the creation or ownership of software, this allows a user to take a copy of software and use it for specific purposes.

What is software licensing?

100

While using Microsoft PowerPoint to create a company presentation, Jared notices that PowerPoint starts slowing down and eventually freezes. He decides to use Task Manager to stop the program from running. Which operating system management role is Jared using?

Process management.

200

The bar at the bottom or the side of the screen in an operation system, it often allows a user to switch between different programs that are running or open a new one.

What is a taskbar?

200

A folder created for a particular person using a computer, this will usually hold specific or personal information about how a person uses a program.

What is the Users folder?

200

A service where files are hosted on a server owned by the application's creator or their subsidiaries. Google Drive is one of the most popular one of these.

What is a cloud application?

200

The process of finding errors or mistakes with software. IT professionals often take these steps before looking for help.

What is troubleshooting?

200

If a folder exists on an NTFS partition, which permission is needed by a user who needs to set security permissions on the folder?

Full Control.

300

A type of software that allows an operating system to understand information from a third-party peripheral, such as a keyboard.

What is a device driver?

300

A designation that tells the operating system what application a file should be opened with. It follows a file's name.

What is a file extension?

300
A term for a category of software that allows people to work on data faster, such as spreadsheet and processor software.

What is productivity software?

300

This email option allows a user to send a copy of an email to another user without letting them know about all the recipients of it.

What is a blind carbon copy (BCC)?

300

Sam has installed a new software game onto his computer. He reads on the internet that if he updates his video card driver software, the game will perform better. He installs the latest driver for his video card, but after installing the driver, it causes other problems on his computer. What is the simplest way Sam can fix this issue?

Use a restore point or roll back the driver in the Device Manager.

400
An operating system pre-installed in a consumer electronic, it is often read-only and proprietary to whatever it is installed in.

What is an embedded operating system?

Also counts: What is firmware?

400

This describes how hard disk drives can have gaps in between data when files are moved around or changed. Most operating systems have a utility that allows them to reorganize a drive to remove this.

What is data fragmentation?

400

The process of reducing a file size by taking redundant information and having it repeat a number of times, this is used in most file types that are digitally downloaded.

What is file compression?

400

A type of file sharing where multiple computers collaborate to move or manage a file, this is very useful so long as all the computers involved with the file stay online.

What is peer to peer (P2P) sharing?

400

Ben wants to format his flash drive so it can be read on many types of devices, such as game consoles and different desktop computers running different operating systems. Which file system should he format his flash drive to so it can be used this way?

FAT32 - this file system is known for being broadly compatible.

500

An operating system that operates above a virtual machine, it can manage multiple operating systems at the bare metal level.

What is a hypervisor?

500

The most common type of file system used today, this is used by all modern Windows systems.

What is the New Technology File System (NTFS)?

500

Software that requires a subscription fee and is never permanently owned by the user is often called this.

What is software as a service (SaaS)?

500

The idea that users should only have computer permissions sufficient to perform their job role and no more.

What is the principle of least privilege?

500

Jacob, a system manager, is performing tasks in a command line interface and wants to access the "/usr/local/share/blueskies.bmp" file. Which file system and file type is he trying to access?

An image in the Linux system.

Linux uses front slashes in file paths, and .bmp is a uncompressed image.