Needs Anaylsis
What is needs anaylsis?
Needs anaylsis is the process of gathering information about a new client upon arrival.
What is a button card?
It is a card that uis used to gather information about the new client to aid in the after class presentation.
"I want to wait until payday."
Late start date
how soon should the class videos be uploaded after class?
the same night or by the next morning
Name the types of memberships offered at HILCO? and how much are they monthly?
Diamond 199
Platinum 99
Gold 119
Silver 109
Bronze 79
Pink 79 (case by case owner approval)
What is the process of checking in a new client?
1. Introduce yourself
2. take photo
3. Get curious
4. find their WHY
Button Card Activity
Grab a copy of the button card and fill it out using a NCF.
"I want to talk to my spouse first."
A couple of options.
Day one Incentives
10 MBG
Late start date
When should the PCR be submitted?
Within 24 hours of class.
There are two types of Class Packs. What are they and how much are they?
10 Class Pack $229
10 Class All Access Pack $259
what are three ways for gathering information about the new client?
1. 80/20 rule
2. follow the thread
3. 3-5 rule (hobbies, family, movies, activites)
What two sources of information can be used to fill out the button card?
1. You can use the NCF.
2. You can use the needs anaylsis to fill in blanks about music and instructors they may like.
"I want to think about it."
10 MBG
Late start date
Day one Incentives
Presentation
conduct a walk through of the presentation with a partner.
Explain the 10 day money back guarantee? What are the stipulations?
The client gets 10 days to think about there purchase. They must take at least three classes first in that 10 days.
What is the New client form and where is it found?
It is a form that the new client fill outs so we can get to know them better. It can be found in our slack channel located une new-client-form channel.
Use NCF to fill out button card
Activity. correctly fill in blanks to fill in button card
Take more classes/finish trial
10MBG
Day one Incentives
Explain how to complete the recruitment notes
login into mindbody and fill in the notes under client profile. label it with the date and intials. Also, fill in the section on the PCR.
Name the Day one incentives for memberships?
*Bonus name the incentives for ClassPass Users?
Reduced signup fee, tank top, and free class for a friend
ClassPass: $10 signup fee and first month is $10, free class for a friend
Why is needs analysis important at the beginning of class?
It helps create a interpersonal relationship from the beginning and allows the host to gather and listen for potential objections. It also gives the an idea of how to fill out the button card and prepare thoroughly for th epresentation after class.
When do you give the client the button card?
After the presentation and next class is registered. If the sign up great, if not it is okay. It should be mostly filled out.They can still have. Snag a picture and add to PCR.
Just not enough time
different options for busy schedules
class packs
Name the three CCCs that should be represented in the PCR?
Cardio
Choreography
Connection
Complete a transaction in MindBody.
Demostrate steps to complete a purchase in Mindbody, including the redcution of the sign up fee.