Workplace Etiquette
Which of the following is NOT one of the challenges of managers who have young workers?
A. Young workers are inexperienced B. Young workers can be unstable C. Young workers can be undependable D. Young workers know how to use new technology
D. Young workers know how to use new technology
Which of the following terms describes “characters who are highly respected and serve as an ideal model in a culture”?
A. Ritual B. Norm C. Symbol D. Hero
D. Hero
An ethnic group is defined as people sharing common languages, customs, rituals, traditions, religions and cultures.
true false
true
Which of the following terms is defined as an entrusted person who converts others’ assets or property for his or her own use?
A. Identity theft B. Embezzlement C. Advance fee scheme D. Bond fraud
B. Embezzlement
Which of the following terms is defined as “conduct based on or authorized by law which is established by society to maintain order and protect people and property from harm?”
A. Moral behavior B. Legal behavior C. Ethical behavior D. Mannerly behavior
B. Legal Behavior
Which of the following types of language involves recognizing the humanity of people rather than decentralizing others?
peoples first language
The Statue of Liberty is an example of which of the following?
A. Ritual B. Hero C. Symbol D. Value
C. Symbol
What are the four layers of Geert Hofstede’s “cultural onion”?
Symbol, hero, ritual , value
Which of the following scholars suggested individual characteristics can be divided into primary and secondary dimensions?
Mark Orbe
A lawyer believes his client is guilty, but remains professional and represents his client. This is an example of which of the following?
A. Moral behavior B. Unlawful behavior C. Ethical behavior D. Mannerly behavio
C. Ethical behavio
Which of the following is an acceptable question in an interview situation?
are you over 18 years of age
Which of the following terms is defined as “socially constructed and historically transmitted patterns of symbols, meanings, premises and rules?”
culture
Question
Select all of the following which are considered rituals.
Quinceañeras
and
Thanksgiving
According to Judge Parker, which of the following is an ethical behavior of lawyers?
A. Remaining calm and patient in a stressful case B. Seeking delay by filing requests of documents C. Changing facts in order to win a case D. Charging clients for services not conducted
A. Remaining calm and patient in a stressful case
Sometimes people in business will encounter a complex situation in which they have difficulty choosing between a moral and an immoral act. Which of the following terms can be used to describe such a situation?
A. Unethical conduct B. Unlawful conduct C. Legal behavior D. Ethical dilemma
D. Ethical dilemma
Which of the following terms is used to define people who were born between 1946 and 1964
A. Baby boomers B. Generation X C. Generation Y D. Generation Z
A. Baby boomers
Which of the following cultural elements cannot be trained by practicing and can only be formed through experiencing the culture?
A. Ritual B. Value C. Hero D. Symbol
B. Value
The Equal Employment Opportunity Commission was established in which of the following years?
1965
Which of the following terms is defined as an organization’s financial statement containing untrue data which is used to mislead?
A. False financial statement B. Bankruptcy discharge C. Bank statement fee D. Identity theft
A. False financial statemen
Which of the following is appropriate when evaluating the identified alternatives to an ethical decision?
A. Focus on cost and profit issues B. Exclude personal perspectives C. Dismiss the opinions of affiliated parties D. Decide on a favorable solution in advance
B. Exclude personal perspectives
Which of the following is NOT one of Dr. Heuman’s suggestions for people in the workplace to effectively communicate with a diverse population?
ignore diverse populations
Which of the following describes a person situated at the center of the socialcultural system?
A. Being part of the mainstream society B. Being part of a marginalized group C. Being part of a hidden group D. Being part of a complex society
D. Being part of a complex society
Believing all elderly have difficulties learning new skills is an example of which of the following terms?
Ageism
Ethnicity and race refer to the same characteristics.
true false
false
Which of the following should a person NOT do during an ethical decision-making process?
A. Review the company’s code of ethics B. Study laws and regulations of an industry C. Consider stakeholders’ interests D. Make a choice based on company’s profits
D. Make a choice based on company’s profits