Show:
Credit Card Application
Declined Transactions
Closing the Card
Deployment
SCRA
PCS
Potpourri
100
These are the 4 ways you can apply for a credit card with USAA
What is phone, .com, mobile app, and paper application?
100
This is the KD page we should refer to when dealing with a decline message
What is Decline Authorization Message - Credit Card Servicing?
100
The Authorized User is only responsible for charges in the following situation
What is if the cardholder refuses to pay?
100
This is the when military personnel are sent temporarily to a specific area of operation for military missions
What is Deployment?
100
This is the name of the MSR we made fun of during Deposits
Who is Shariba?
200
The following card applications must come through dedicated channels, such as a specific 800 number or URL
What is the Military Affiliate Card?
200
This is where you can locate the decline message
What is Transaction Tab > Transaction details?
200
This is the final payoff amount for a credit card to avoid future interest charges
What is the Final Balance?
200
This is the relief program passed by Congress that provides a wide range of protection for those deploying, deployed, or being called to active duty
What is Servicemembers Civil Relief Act (SCRA)?
200
This is the name of the house band on the Tonight Show with Jimmy Fallon
Who are the Legendary Roots Crew (aka The Roots)?
300
The following members can only apply if: -Submitting via .com or paper application and -Providing income information
Who are Members under the age of 21?
300
This is the decline authorization that shows when a card needs to be activated
What is Card Activ?
300
This is the term for an account that was closed, but not paid off as agreed
What is Charged Off?
300
This is when a servicemember moves to a new duty station
What is a Permanent Change of Station (PCS)?
300
The former professional wrestler is now one of the highest paid actors in the world
Who is Dwayne "The Rock" Johnson?
400
Before we can raise a fee or rate, how many days previous must we notify the member?
What is 45 days?
400
This is the Authorization response that shows when a merchant does not accept American Express or the presented card type
What is Merchant Unknown?
400
This is the amount of time a negatively closed card can show up on your credit report
What is 7 years?
400
This is the team we should send a member to when a discussion of a deployment arises
What is the Deployment Team? (I know, an obvious one...)
400
This actress made her fame on Broadway in shows like RENT and Wicked, but my daughter Cheyenne only knows her as Elsa from Frozen
Who is Idina Menzel?
500
This is the cost for "Next Day Delivery" for a credit card
What is $14.00?
500
This is the Authorization response that shows when a member is declined due to delinquency with another USAA product (usually another loan or line)
What is MAR Delinquent? (MAR = Multiple Account Relationship)
500
This is the amount of time a closed card with no negative payment history can show on your credit report
What is 10 years?
500
This is where we recommend the member go when they simply do not want to be transferred to the Deployment team?
What is the deployment resources page on USAA.com?
500
This is the band we have been listening to through most of these classes
Who are The Postmodern Jukebox?