Minnesota
Minnesota State Tree
What is "Red Pine".
What year did Digikey begin?
What is 1972
What command do you use to see lead-time for backordered products?
What is LEA + detail#.
When a customer is angry, we should express ________.
What is empathy.
This program is used to track time in and out of the office.
What is "MyDKconnect".
Minnesota's Largest Lake
What is Lake Superior.
What year did DK launch our first International Website?
What is 1997. DK now has 45 local websites, in 21 languages with 26 currencies being accepted.
What command do you use when you need to bill only for a part on the detail screen.
What is MOD.
We should not leave a customer here for long periods of time.
What is "On Hold".
What U.S. holiday sees the highest candy sales?
What is "Halloween.
Population of MN in millions
What is 5 million!
On average, how many packages does DK ship per day (in thousands).
What is 25,000.
What command do you use to modify a shipping method?
What is "MET".
Never ____ at a customer.
What is YELL!
What can you break, even if you never pick it up or touch it?
What is "A Promise".
What is the capitol of MN?
What is St. Paul.
How many internet orders come through DK per year.
What is 5.7 million.
Command on the detail screen to "Modify Detail Record".
What is "CHA".
In the closing of a call, always ______ the customer.
What is "Thank".
What is black when it's clean and white when it's dirty?
What is "Chalkboard".
The famous singer from Mpls, MN that sang "Purple Rain".
Who is Prince.
Our Goal: To consistently meet or ____________ our customers' expectations.
What is "exceed".
When in system 12, in an order. What command quickly takes you to system 13?
What is "OLD".
When a customer is irate, do not tell them to _______ ______.
What is "calm down".
What is a PDF?
What is "Portable Document Format".