By the Numbers: CX
While not perfect, DraftKings' promising in-product Net Promoter Score comes in at this number
33
Crisis Management
Responsible Gaming
In 2018, after the Supreme Court overturned PASPA—paving the way for legalized sports betting—this state became the first where DraftKings launched its online sportsbook
New Jersey
This team member played tennis in high school
Mack
This pixelated “game” had kids punching trees, building dirt houses, and calling it architecture—back in my day, we played outside and called it life
In 2025, this category has had the highest ticket volume
Account Management
Deposit Bonus
Promotions
In 2024, DraftKings completed their exit off the Xamarin code base, but in 2016, Xamarin themselves were acquired by this tech giant
Microsoft
This team member's mother used to work for TTEC, doing phone-based support for a health insurance company
Alexis
Before Facebook, there was MySpace, which allowed users to have this number of top friends displayed on their profile
8
To the nearest 100, the number of current CX associates (including team leads and seniors) across DK, TTEC, and TP
1,000
How Do I Become a VIP?
Player Programs
In 2014, this professional sports league became the first to partner with and take an equity stake in DraftKings, naming it its “Official Daily Fantasy Game"
Major League Baseball
This team member once caught a drummer's drumstick in the pit at a concert
Connor
This crowd-sourced cesspool of crude slang and questionable definitions leaves boomers longing for the days when “bad” just meant “not good"
Urban Dictionary
To the nearest 1%, the percent of chatbot conversations in September 2025 that were contained (using 24h containment)
26%
Unable to Join Table
Technical Issues
From 2003-2008, Jeff Amster and Jason Robins both worked at this banking company, where at one point, the now-SVP of Analytics was the now-CEO's boss
Capital One
This team member has never gone a year without getting a flu shot
Sammy
Before kids were choreographing dances on TikTok, they were cramming chaos into six-second loops on this now-defunct app that somehow launched actual careers
Vine
To the nearest 1%, the percent of cases in 2025 that were routed to the VIP queue
8%
Known User / Pro Sports League
Restrictions
DraftKings is the only online sportsbook operator in two states—name one of them
Oregon, New Hampshire
In 2018, this team member once bet a friend that then-98-year-old Sister Jean would die by the age of 100
Matt
This misfortuned meme icon of the 2010s sported braces and a plaid vest, and could ruin your day with captions like "Gets detention — for getting framed"
Bad Luck Brian