Eligibility
Will a DL suspension request be sent for an incarcerated NCP?
What is NO.
What notice does the DL suspension ZDLS activity first generate to be sent to the NCP?
What is a Notice of Intent to Suspend Driver License and Motor Vehicle Registration(s) or (CS-EF55).
When a DL suspension is warranted on a case, what is the Transaction Type Z code that is created on the Activities assignment block of the case level?
What is a ZDLS activity.
The total amount of unpaid support owed including delinquencies, retroactive support, and arrearages is collectively called what?
What is Past-due Support.
What should you do if child support payment records show that payments were/are being made?
What is validate the information, update the system, and terminate suspension if payments are confirmed.
How many days does a parent have to respond to the CS-EF55 notice?
What is 20 days from the date the notice was sent.
Team members locate the CS-EF55 in what assignment block in CAMS?
What is the Attachments assignment block of the ZDLS activity.
What is a reinstatement fee and who is it paid to?
What is a fee to reinstate a suspended DL and it is paid to FLHSMV/DMV
DL suspension is a compliance tool used to encourage an NCP to do what?
What is to Comply with a child support order or spousal support order that includes child support, an administrative subpoena or similar order, or an order to appear for genetic testing.
What notice is generated and sent to the NCP to inform them of reinstatement?
What is a Driver License/Vehicle Registration Reinstatement Notice or (CS-EF57).
Which team members are responsible for creating the appropriate task to the Insufficiency Resolution team?
What is the Customer Service team.
A written plan where the NCP agrees to make a lump-sum payment and/or an additional recurring payment towards their total past-due balance to prevent future enforcement action as specified in the agreement is known as what?
What is a Written or Payment Agreement.
What documentation may a parent provide to prove inability to pay or hardship?
What is proof the parent is participating in a job training class, Proof the child(ren) no longer lives with the parent due support, notice of eviction, utility shut off or homeless shelter notice, high costs of medications, proof of disability, or documentation showing the parent receives temporary cash assistance.
What does the Notice of Intent to Suspend Driver License and Motor Vehicle Registration(s) for Nonpayment of Support (CS-EF55) Form tell an NCP?
What is provides information about what to do next, provides information about entering into a payment plan, provides information about being unable to pay, provides information about how to contest the suspension, and reminds the NCP that they must act within 20 days or their license will be suspended.
If a parent wants to enter into a payment agreement, team members create what task?
What is a Written Agreement or (ZZ31) task.
What does the acronym DAVID mean?
What is Driver and Vehicle Information Database.
If a customer is not eligible for a DL suspension under special circumstances, what action must a team lead take to stop the enforcement from initiating on a case?
If a payment agreement is requested, which notice is generated for the NCP to sign?
What is a Payment Agreement for Past-Due Support or (CS-EF91).
What should you do if an NCP files a petition to contest the suspension action with the clerk of the circuit court and provides a copy of the contest to a Customer Service team member?
What is review it with the parent, discuss the circumstances mentioned in the contest to determine if the suspension action should terminate or continue, and, if necessary, send a ZZ13 task to Insufficiency Resolution to review and contact the parent to discuss their options.
A federal statute that limits the amount a payer of income can withhold from the earnings of a parent who owes support is known as what?
What is the Consumer Credit Protection Act or (CCPA).