Communication
This process ensures therapists communicate patient check-ins/SRAs with Group Facilitators, clarify group attendance status, and document extended encounters appropriately.
What is therapist communication regarding check-ins, SRAs, and session documentation in the milieu chat?
What do you do if a patient is nonresponsive to staff outreach?
What is call emergency contact?
This is the location that you insert the taper down plan for your designated caseload.
What is taper down column?
This is required prior to the end of a group facilitator's shift.
What is opening, generating and adding in patients in the group note?
After calling a patient who did not arrive for program, this is your next step.
What is complete a contact note in the patient's KIPU chart?
This process requires that only therapists and/or leadership create passes, with staff documenting in daily notes why a pass was given and/or following up on a request from the previous day.
What is proper pass creation and documentation, including daily note justification and follow-up on previous requests?
This process ensures all staff are capable of conducting wellness checks and utilizing the Emergency 911 resource on SharePoint to provide appropriate support.
What is ensuring all staff are capable of performing wellness checks and utilizing the Emergency 911 SharePoint resource?
These are the three required steps when providing a planned Clinical Exposure Pass for one hour to your patient.
What is communicating it in the Milieu Chat, adding it the patient's Daily Notes column on the Patient Tracker, and adding that hour pass in their chart and sending it to the patient?
This is the required step for notifying team members of patients risk level.
What is updating the risk level on the caseloads document?
These are the required steps when requesting time off.
What are submitting the Time Off Form and in Dayforce?
Patient is pulled for less than 30 minutes, this is what you do in the group note.
What is keep the patient checked in the group note?
Contacting leadership for high risk patients occurs with these Managers with this specific cut off time.
What is calling Kate until the 3/5/6 hour and Swann after the 3/5/6 hour?
This is a requirement for clinicians to complete on Fridays for the following week pertaining to their patients' attendance.
What is ensuring caseload attendance is accurate and reflected on Patient Tracker?
This is a required step in communicating specifics on the patient tracker.
What is including the date and my initials?
Communication regarding patients and programming in the current groups goes in this chat.
What is the current hour Milieu Chat?
This process requires communication to the entire team about when to expect a patient.
What is the patient tracker M-F treatment days?
These are requirements after initiating a wellness check.
What is an incident report and contact note in patient's chart?
These specific actions/shortcuts cannot be taken with the Patient Tracker.
What is copy/paste, dragging cells, adding extra rows/columns?
This is what you do when a patient emails or communicates that a patient expresses desire to discharge prematurely.
What is send an email to DMA Virtual Management & the assigned therapist?
This is a requirement when a patient is assessed or reassessed as High Suicide Risk.
What is calling Kate until the 3/5/6 hour and Swann after the 3/5/6 hour?
This is a communication step the patient takes to notify us of upcoming attendance changes.
What is emailing program at virtualop@discoverymood.com?
Patients with this suicide risk level cannot go to group until reassessed.
What is reassessing patient prior to program?
California patient's preferred name of "Johnny J" reflected as their zoom name should be shown like this on the KIPU name column on the Patient Tracker?
What is CA: Jonathan "Johnny" Johnson?
This is the due date for all group notes and session notes that occurred on Thursday, 7/2.
What is Monday, 7/6?
*Requirement is 24 operational hours
This is a new expansion to the virtual program.
What is KA and IL KIPU locations?