Laboratory Test
What does IRL stand for when selecting laboratory Testing?
What is Idexx Reference Laboratory.
What current preventatives do we have that do NOT require a prescription?
What is Seresto and Cheristen.
How long is each employee required to clock out for, if working a 6+ hour shift.
What is 30 minutes?
Where do we find 'callbacks' in Instinct?
What is 'Tasks'.
Who is responsible for maintaining the waiting room, client communications, and
Who is CSR?
Dudley is a 13.5 y.o Chocolate Lab. He just had his annual and Comprehensive Bloodwork was recommended prior to his dental. When should Dudley come in to get this done?
What is no longer than 48 hours before his dental.
What is our current (via Instinct) number one selling medication by quantity?
What is Gabapentin 100mg?
What is the call out protocol?
What is call your supervisor directly.
When updating a patients weight, what are the two 'required' steps to save the weight into the patients file?
In vitals the required step is to click 'record'
In the patients chart (when checking in) the required step is to click 'use kg'.
What is our most common breed of patient seen?
What is DSH?
Captain Ahab is coming in for an ALT follow up. What do we ask the owner prior to drawing blood?
What is; is Captain Ahab fasted?
What is Purina's equivalent to Hill's i/d?
What is Purina EN?
Ooops, it is spring and I showed up with sandals on. What will I be asked to do? What is the DMVC attire protocol?
We all have great requests for improving Instinct. What do we do with these ideas?
What is submit a ticket?
What forms of payment does DMVC accept?
What is; all major credit cards, Care Credit, and Scratch Pay!
What do the clients need to bring with them on the day of a BG curve?
What is: any and all medications to be given, any treats or meals that need to be given, and a list of when medications (along with doses)/feedings occur?
What Purina supplements do we currently have?
What is Purina fortiflora, calming care, hydra care, joint care?
DMVC lists seven 'Core Values'. What are three of them?
What are:
-conduct ourselves with the highest ethical standards.
-be pleasant and polite to all people.
-treat our patients and clients with the utmost respect
-be prompt and attentive to the needs of our clients and patients
-Maintain ourselves and our facilities to the highest level of cleanliness
-keep our individual workspaces clean and free of extraneous clutter.
-employ modalities backed by evidence and science, reject those that are not.
What appointment type do we see the most of?
What is tech appointments?
When placing a microchip into the patient, what are the follow up steps that need to be completed?
What is we need to register the client and patient directly on our end.
What is our testing policy following a Giardia +?
What is we do not send out Fecal with Giardia, just a regular fecal panel?
What promotions is Purina currently running for April, May, and June?
What is:
$5 off all supplements
$10 off EN, UR, and Fortiflora
$10 off Skin care supplements
What is the DMVC mission statement?
What is "We recognize pets as cherished family members and will endeavor to use our training and the most current technology to provide them with outstanding veterinary care in an environment of compassion, honesty and respect. The DMVC practices evidence-based veterinary medicine. Wherever possible, only therapies and procedures backed up by scientific evidence shall be performed.
Instinct has great analytics for our access. What is our #1 over due reminder?
What is fecal reminders?
What hour of the day do we see the most appointments?
What is 9am?