Compass
All Queues will be in____
Playmode
Doc tool stands for ____
Delivery Operations Center
What is the best way to search for a driver in salesforce?
The UUID
Fountain is mainly used for what? (hint two answers)
Onboarding drivers and uploading documents
What two ways can you log into Bamko?
1. Weblink
2. Okta
What Queue would you open for Reactivation requests?
DNO: Reactivation
Doc tool is mainly used to look at a drivers___ and _____.
Blocks and Block Changes
How do you view case notes for a driver
Google Docs, Notes, and attachments
What documents are found in fountain?
1. Drivers License
2. Insurance Info
What two products will you be issuing the most?
1. Delivery Bags
2. Marqeta (P&P) cards
What 3 things should not be changed on a ticket?
1. Primary Contact Reason
2.Secondary Contact Reason
3. Tags
______ removes a driver’s block automatically if they are not toggled available after the block has started and records the information in the DOC Tool Activity Log.
Auto Attendance
What are the 3 acronyms that show an accept to deliver
1. AtoD (accept to deliver)
2. AtoR (accept to Restaurant)
3. AtoP (accept to pickup)
This bucket shows drivers who failed background checks
Rejected
Who issues Welcome Kits?
Acquisition Specialists
What should you do if you come across multiple tickets involving the same issue?
MERGE
What tab shows you if a block was dropped or deleted?
The blue checkmark labled "Block Changes."
Who creates salesforce cases?
Contact Enforcement and Driver Specialists
where can you view the driver's questionnaire info
under their driver profile, sub-tab "info"
What is the difference between the two welcome kits?
1. Marqeta Card
2. Welcome Card
Where in compass west do you "Investigate" info?
Events Tab
How can you view market information?
The Market Management tab
What is the main reason DNO uses Salesforce
1. To research flagged and paused cases (read notes)
Name the 3 stages DNO uses most
1. GH Delivery Partner Onboarding
2. Transfer
3.Waiting for response
Tab used to see products
1. Bulk Driver Program
2.View All