Physical Safety/Security
Correctly identify at least two locations
Is there some kind of skills verification during your orientation
yes, skills check list that's kept in supervisor file
The phone number to call OFF CAMPUS in the event of an emergency
What is 911
Do we provide patient rights information at admission or registration
yes, it's offered at the initial evaluation. The caregiver acknowledges by declining or accepting the information
How do you address barriers to patient communication
Language/Hearing barriers: Stratus or interpretation services
Literacy: We try to use our marketing team or the function in Microsoft Office to tell us the readability level of printed materials
Where do you go in an active threat situation
A yellow star room
Do you have a written orientation plan and where is it located
Yes, in SharePoint
How are you informed of department-wide delays or closures
Lock screen when walking away
Don't write down passwords or share them
Describe the process to ensure toys are sanitized
Dirty toys are collected and either sanitized using zono or with a chemical agent, Oxycide.
use of green/red cards on mats and other equipment
Explain keeping clean and soiled areas separate
Where do you meet if you evacuate the premises
Ankeny: Greenspace along SE Convenience Blvd
WDM: Either on the strip of grass by the fence by the interstate to the south or on the strip of grass to the west by the hotel
Downtown: Greenspace by John Stoddard or the park north of main entrance with sculpture
Altoona: Greenspace east of building
Have you added any new equipment in the last 12 months and is staff training documented
Yes, Universal Exercise Units in Altoona and WDM. Had a subject matter expert from our Cedar Rapids affiliate provide training. Verification is in the employees' files
The phone number to call ON CAMPUS in case of an emergency
What is 777
Department procedures can be found on SharePoint
System-wide are found through the HUB on C360
Do you have goals for quality or service
Communication Boards: NRC (Patient Experience, net promotor score), completed visits, billing review
What does PASS stand for?
Pull, Aim, Squeeze, Sweep
Does annual employee competency validation include knowledge and skill
yes, found in SharePoint under "Quality Program"
Do you test your clinic panic buttons
yes, annually
When was your department's hazardous materials inventory last reviewed
May 2025. It's reviewed every year and can be found on our SharePoint site under Safety Management Plan
Do you have a written plan for staffing
Yes, direct them to a supervisor as it's kept in SharePoint that is only accessible by them.
High level, you can all flex your schedules when a day falls apart. We have part-time teammates who may flex up as volumes allow. Downtown, we may flex outpt providers to inpt as census requires.
Where do you find your department's emergency, or disaster, call list
In the emergency preparedness binder at the front desk, on SharePoint under Staff Directory - Disaster List
What is the name of the program that is used to verify teammate licenses and certifications (like BLS and Mandatory Reporting)
EverCheck
What do the Four A's of Active Shooter stand for
Accept, Assess, Act, Alert
How do you know that information/education you are providing to a family is the most up-to-date information?
Document Control - log sheet on SharePoint, review of printed material every 3 years
What performance improvement projects has your team participated in during the last 12 months
Schedule Optimization is an ongoing "project"
Observations with our PI team are going on currently
Use of cancellation/PRN and Patient Lists
Huddle team continually evaluating incoming orders versus available eval times