DNY Collections

Collections

100

Partial payments will not stop the Replevin activity. (marshal) True or False

True 

200

RAC is needed as an additional priority for Unlock Bill Paid (UNBP) orders if the customer requests service restored outside of the 24-hour period. True or False

True

300

Direct Pay Terms

• Automatic withdrawal will occur:
  • ___ days after the invoice bill date

14

400

Customer is LNP claiming a Medical Condition. What should you do? 

Notate the account in ASRQ and fill out medical form.

500

(True or False) Customer speaks another language we would transfer to Language Line.

False - We would Consult Transfer

Random

100

This animal can carry up to 5000 times its body weight

Ant

200

Which shoe did Cinderella leave behind at the ball?

Left

300

What is 3/7 chicken, 2/3 cat, and 2/4 goat?

Chicago 

400

What fast food chain once used the slogan "Think outside the bun"?

Taco Bell

500

Where were Doritos invented?

Casa de Fritos at Disneyland

Command Codes

100

What's the command code to make a payment?

CSTC

200

Command Code to view Service order History?

AHSO 

300

What's the command code steps to set up the Extension?

AHSA/AHBA

IQCS

CACE

ASRQ

400

Name all command codes you would use to add a deceased coding? (Cannot miss a command code)

CACE

ASRQ 2X

ASCN

500

Command code steps if a customer wants to set up a DPA and make the DP amount with you. 

CAAG PF 4

CAAG PF3

IQCS OR CAAG PF1

CSTC

CAAG PF 2

Riddles

100

I help you from your head to your toe. The more I work, the smaller I grow. What am I?

Soap

200

I'm tall when I'm young, and I'm short when I'm old. What am I?

A Candle 

300

I'm a god, a planet and I measure heat. What am I?

Mercury

400

I'm an instrument through which sounds are made, and yet, not something that can be played. What am I?

Your Voice

500

I am the beginning of everything, the end of everywhere. I'm the beginning of eternity, the end of time and space. What Am I?

The Letter E 

Name that song!

100

" There ain't no breaking when I throw it in drive"

"Don't always keep it in between the lines"

Heart Like A truck - Lainey Wilson

200

"Nothing compares, no worries or cares"

Regrets and mistakes, they're ...."

Someone Like You - Adele

300

"I am tired, I'm weak, I am worn"

"Through the storm, through....."

Take My Hand, Precious Lord"

400

'" I can almost see it"

"That dream I'm dreaming"

The climb - Miley Cyrus

500

" You must not know about me"

You must not know about me"

Irreplaceable - Beyonce