Show:
OSD
PPP
Basic Ts
RTI
GOals
100
What number is referred to as sfss
What is 771
100
What is the no claim period - how long
What is 30 days
100
What must you check on every call
What is Cadies
100
Can I check the weather in RTI Tool
What is Yes , under zipcode suite the sun
100
What is AHT goal in NHT
What is 900 or less
200
What does 761 mean
761-Insert Your Access Card
200
What is the total cost of PPP
What is The $19.99 ($24.98 for Protection Plan Premier w/ ADH) per month
200
What does a customer need to view any ppvs on 1000 or 1100
What is Internet connected to receiver and hddvr
200
This customer need the remote programmed to the tv , how can I find that info in RTI
What is RTI>FAWS>Troubleshooting
200
How many PPP is goal set at monthly
What is 10
300
This number message says channel not subscribed or service not active
What is 721
300
What happens if a customer cancels PPP in the 3rd month
What is A $10 cancellation fee ($6 in CA or IL) applies if cancelled after the first 30 days but before the first year
300
What script would you pull if a customer says they cant record a show and change the channel
What is Dual Tuner Test (Can't Record 2 Shows at Once) Under DVR/HDVR TS
300
My customer wants to watch the Pirates on channel 659 , zip code is 16603 can he ? And where can I find that info
What is Yes, RTI>Zip code suite > RSN Tool ( the calendar with the 9)
300
Will TPV be included in ICP next year
What is NO
400
This osd will display if the main genie is not working
What is No Servers were Detected
400
What script should you pull and info should you go over before adding ppp
What is PPP , How to Offer> #5 disclaimers
400
What is Autotune and what receivers can do it ?
What is Customers can schedule the receiver to automatically tune to the proper channel when the desired programming is about to begin. D-series and H-series receivers ONLY
400
What has to be up in the background when replacing a remote or receiver in RTI> oms ordering
What is OMS
400
What is call back goal
What is 30% or less
500
What script should you follow if your customer says this There are no matching videos at this time
What is You Tube ts
500
What is ppp goal monthly
What is 10 or sales rate 1.80%
500
What are the benefits of a genie
What is 1 TB recording capacity, up to 200 hours of HD programming Record up to five programs at once Simultaneously share up to three recordings PIP
500
What tab do you need to be on to send email from the RTI tool
What is Accounts> service request
500
What is our overall team goal
What is to be number 1