We’re here for you, 24 hours a day, 7 days a week to answer questions at your convenience. Is applicable only to which support departments?
What is the Repair departments.
100
I can open this ticket when the customer calls in to ask if the technician will arrive and the appointment has 30 minutes to be over?
What is the Tech ETA ERone ticket?
100
Singer on the top 40 UK charts for 2014 who sings the song "Thinking Outloud"?
Who is Ed Sheeran
100
He is the only architect to win a Pritzker award he created the Torres de Satelite at Edo. Mex, El Parque Rojo at Guadalajara & El Faro del Comercio at Monterrey
Who is Luis Barragan
200
How often can our customers get a Promise to Pay?
What is every month
200
Daily Double - When do we must escalate the $20.00 credit as a Comcast Customer Guarantee
What is if customer refuses the Premium Channels or has all the Premium Channels added in their account.
200
Daily Double - This are some of the GUIDELINES a customer must meet before opening this EROne Ticket when requesting a sooner appointment:
-Service Must be Out
-No Available Appointments for the next 3 days
-Customer is upset with the day offered
-A Medical Problem is involved with the Comcast Service (i.e CDV and Health Equipment)
What is Dispatch/Tech OPS
200
Name the band who plays "L.A. Woman"
Who is The Doors
200
Daily Double - Name 5 Presidents from Mexico.
2012-2018 Enrique Peña Nieto
2006-2012 Felipe Calderón
2000-2006 Vicente Fox
1994-2000 Ernesto Zedillo
1988-1994 Carlos Salinas de Gortari
1982-1988 Miguel de la Madrid
1976-1982 José López Portillo
1970-1976 Luis Echeverría Álvarez
1964-1970 Gustavo Díaz Ordaz
1958-1964 Adolfo López Mateos
1952-1958 Adolfo Ruíz Cortines
1946-1952 Miguel Alemán Valdés
1940-1946 Manuel Ávila Camacho
1934-1940 Lázaro Cárdenas
1932-1934 Abelardo L. Rodríguez
1930-1932 Pascual Ortiz Rubio
1928-1930 Emilio Portes Gil
1924-1928 Plutarco Elías Calles
1920-1924 Álvaro Obregón
1920 Adolfo de la Huerta
1915 Roque González Garza
1915 Francisco Lagos Cházaro
1914-1920 Venustiano Carranza
1914-1915 Eulalio Gutiérrez
1914 Francisco S. Carvajal
1913-1914 Victoriano Huerta Ortega
1913 Pedro Lascuráin Paredes
1911-1913 Francisco I. Madero
1911 Francisco León de la Barra
1884-1911 Porfirio Díaz
1880-1884 Manuel González Flores
1876-1880 Porfirio Díaz
1876-1877 Juan N. Méndez
1876-1877 José María Iglesias
1872-1876 Sebastián Lerdo de Tejada
1867-1872 Benito Juárez
1865-1867 Benito Juárez
1864-1867 (Segundo Imperio Mexicano, con Fernando Maximiliano de Habsburgo como emperador)
1863-1864 Xunta de Rexencia
1861-1865 Benito Juárez
1859-1860 Miguel Miramón
1858-1861 Benito Juárez
1858-1859 Manuel Robles Pezuela
1858 Félix María Zuloaga
1855-1857 Ignacio Comonfort
1855 Rómulo Díaz de la Vega
1855 Martín Carrera
1855 Juan Álvarez Benítez
1853-1855 Antonio López de Santa Anna
1853 Manuel María Lombardini
1853 Juan Bautista Ceballos
1851-1853 Mariano Arista
1848-1851 José Joaquín de Herrera
1847-1848 Manuel de la Peña y Peña
1847] Pedro María Anaya
1847 Antonio López de Santa Anna
1846-1847 Valentín Gómez Farías
1846 Nicolás Bravo
1846 Mariano Salas
1846 Mariano Paredes y Arrillaga
1844 Valentín Canalizo
1844 José Joaquín de Herrera
1844 José Joaquín de Herrera
1844 Antonio López de Santa Anna
1843-1844 Valentín Canalizo
1843 Antonio López de Santa Anna
1842-1843 Nicolás Bravo
1841-1842 Antonio López de Santa Anna
1841 Francisco Javier Echeverría
1839-1841 Anastasio Bustamante
1839 Nicolás Bravo
1839 Antonio López de Santa Anna
1837-1839 Anastasio Bustamante
1836-1837 José Justo Corro
1835-1836 Miguel Barragán
1833-1835 Antonio López de Santa Anna
1833 Valentín Gómez Farías
1832-1833 Manuel Gómez Pedraza
1832 Melchor Múzquiz
1830-1832 Anastasio Bustamante
1829 Vicente Guerrero
1829 Pedro Vélez
1829 José María Bocanegra
1824-1829 Guadalupe Victoria
300
Is the customer eligible for the Promise To Pay if:
- More than 2 Returned Checks
- Is not delinquent
What is No
300
Daily Double - Where does the $25 credit provided in Comcast systems applies?
What is Illinois?
300
When should we open the Agreement/Value Add ErOne Ticket?
What is when a customer is calling since the agreement was never processed or they did not receive the value add Gift Card.
300
Daily Double - This singer is known for his hits: "I feel Good" & "It's a Man's world"
Who is James Brown
300
This is the dangerously but enigmatic capital of Jamaica
What is Kingston
400
Only the supervisor can in the case that you need to apply it for a customer. Remember please ask your supervisor for assistance.
What is to apply a Promise To Pay?
400
Daily Double - Fill the Blank: We will always be on _________ within your 2 hour ______________ window or we'll credit you $20* or give you a free premium channel for three months.
What is: Time / Appointment.
400
Daily Double - What should we do if a customer calls in requesting a line to be buried after the technician installed the service and wants it ASAP?
What is to do an SRO and create a Drop Issue Ticket.
400
Who are the artists who play the son "Black Widow"
Who are Iggy Azalea & Rita Ora
400
He is a Cuban revolucionary known for his will to free the enslaved capitalistic world from the U.S., who was assasinated in the Bolivian Sierra.
Who is Ernesto Guevara.
500
Daily Double - The amount of days you can "extend" customer´s payment due date
What is seven days?
500
We will give you a 30-day, money-back guarantee on our video, voice, high-speed or Home Secure and Control services. When does this guarantee applies?
What is when a customer gets a new service for the first time.
500
I must ask for my Supervisors approval, this EROne Ticket should only be opened for high customer-impact scenarios. Even though you now have it available ALWAYS ask for authorization.
What is to open a Dispatch / Tech Ops EROne Ticket...
500
Daily Double - He is known to be the best classical composer for Opera works, known for his compositions that are: La Seduzionne, Aida, Ciel Mio Padre!
Who is Giuseppe Verdi
500
Daily Double - From this tool you will start transfering your calls it will be on your destop automatically.