Checking Accounts
What checking account will allow you to get paid up to 2 business days early?
Secure Banking Account
What savings account will allow clients to earn up to a 5% APY?
CD's (Certificates of Deposit)
True or False?
We offer a preapproval process for both auto and mortgage loans?
True
How can a client apply for any credit card?
online or in branch
What must be stated on every call?
Call disclosure. (this call me monitored or recorded)
How can a high school checking account be opened?
*For an extra 100 points what is needed*
Child needs to go to branch with parent.
2 forms of ID and if child has a school ID bring that.
What savings account allows a Premier Plus checking or Sapphire checking account to be one of the ways to avoid the monthly service?
Chase Premier Savings
What is the propose of an auto loan lead?
To touch base with a client that has opened an auto loan within the last 30 days.
What credit card would you suggest to a client that is wanting to build their credit that doesn't have credit established?
Freedom Rise
How many times is it suggested that you say a client's name throughout a call?
3 times
What features are not available for Chase First Banking?
Zelle®
Chase QuickDepositSM
Chase Overdraft Services
Check writing (checks may be returned; this includes when a merchant uses your account and routing number to process a payment as a check)
Check deposits
ATM/cash deposits
Online Bill Pay
Wire transfers (incoming or outgoing)
ACH transactions (deposits and withdrawals)
What is required to be able to open a Chase Private client savings account?
required to have a Chase Private Client Checking
Which product is concerned a referral? Auto or Mortgage?
Mortgage
What credit cards offer cash back rewards for everyday purchase such as groceries and gas?
Chase Freedom & Chase Freedom Flex
When should you set up a follow up call with client?
after scheduling a branch meeting, transferring client to a different department when you don't stay on the line, and for an ongoing situation/research.
What are the requirements that need to be met to avoid the monthly service fee for the Total Checking account?
1. Electronic deposits made into this account totaling $500 or more, such as payments from payroll providers or government benefit providers, by using (i) the ACH network
2. A balance at the beginning of each day of $1,500 or more in this account
3. An average beginning day balance of $5,000 or more in any combination of this account and linked qualifying deposits1/investments
Which savings account has a 15,000 beginning day balance requirement as one of the was to avoid the monthly service fee?
Chase Premier Savings
What do you do when a client is stating they are ready to start the process of purchasing a home?
Connect them with a mortgage specialist via HLA on demand or schedule branch appointment.
Name at least 2 travel cards?
What must you do before doing any maintenance on customer assist?
fully verify clients full mailing address
What are the requirements that need to be met to avoid monthly service fee for the Premier Plus Checking account?
1. An average beginning day balance of $15,000 or more in any combination of this account and
linked qualifying deposits/investments
2. A linked qualifying Chase first mortgage enrolled in automatic payments from your Chase account
3.For current service members and veterans of the U.S. Armed Forces with a qualifying military ID
What are ALL the requirement needed to avoid the monthly service fee for a Chase Savings account?
A balance at the beginning of each day of
$300
or more in this account
OR
$25
or more in total Autosave or other repeating automatic transfers from your personal Chase checking account (available only through chase.com or Chase Mobile®)
OR
A Chase College Checking℠ account linked to this account for Overdraft Protection
OR
An account owner who is an individual younger than 18 OR
A linked Chase Premier Plus Checking℠,
Chase Sapphire℠ Checking,
or Chase Private Client Checking℠ account
Do we offer Home Equity loans?
No, we only handle existing home equity accounts. We no longer open new ones.
Name 2 business credit cards
Business Ink, United Business, Southwest Business Preferred etc
What makes a meeting?
Discover a need and learning something you or the client didn't know before.