Hospitality Past
When does early Hospitality date back to?
40 B.C.
What is a Product?
Physical Goods or Items that is Tangible
Product
During the time period of 5th Century (1400-1500), we can see Hospitality on the rise because more people were traveling for business ad selling goods. What is the time period called?
Medieval Time
What is a Service
Something that is performed for customers by a business. It is Intangible
Is this a product or service? Hotel Rooms
Product
It was during the time period of 1600-1700 where many people wanted to travel to New York/Pennsylvania/ New England, which prompted these travelers to stay at many Taverns. In which time period was this called?
The New World
Fulfilling a persons wishes with food and shelter
Is this a Product or Service? Travel Brochures
Product
True or False?
Taverns were private homes
True
Define De-Escalation
Where you as the professional calm the situation down, or reduce the issue at hand
Is this a Product or Service? McDonald's Drive Through
Service
What were some accommodations that were offered at the taverns? List 3
Food, Drink, Shelter
Define Irate
Feeling or characterized by great anger
Is this a Product or Service? A Concierge Desk at a Hotel that provides maps for guests to not get lost, and shows them the nearest restaurants and transportation.
Service