MyDrl
The name of place where you clock in
What is Desk Dashboard
What status do you see in Starrez when a key or swipe has been out longer than 24 hours?
What is "overdue"
What is 7pm
What is at least 24 hours before
What is the phone greeting (when answering the phone)?
What is "University of Maryland, this is (name) how may I help you?"
These two entries that can be used in ID Verification to look someone up
What is UID (manual) and swipe (by the resident)
What is the status of a key in Starrez when it is 48 hours past due?
What is "Submit LCC"
How long after 7pm do you wait to call the RD on duty?
This is another place that you can ask for coverage before asking the DOS.
What is Sister Desk groupchat.
Between what hours do we call residents about overdue keys/swipes?
What is between 9a and 9p
What is the name of the log that shows a history of what happened at the desk since your last shift?
What is activity log.
These two links on a resident's personal page take you to the same place in Starrez
What is check in/check out and room keys
What time and days do the Secondary RAs check in for duty?
What is Friday and Saturday at 10pm
If you test positive for COVID, what are at least three things you must do?
What is ask for coverage for shifts, call the HEAL line, let DOS know, isolate
What is ask if you can put them on hold and place them on hold.
This type of note links a resident's personal data to the desk dashboard.
What is an action note through the resident's personal desk log (must include action note and reference to resident's desk log)
What are the links on desk dashboard and the favorites menu that can take you to Starrez -- name at least 2.
What is the "spares out" hyperlink and the "Starrez web" favorited application
This should be done in MyDrl when an RA does not show up at 7pm for duty
What is fill out RA Late form
How many times should you call someone if they have not shown up for their shift?
We have received a package at the desk for a person who does not have an on campus address. After we call them and leave a note on the desk dashboard, how long do they have to return our call before we RTS the package?
What is 5 days
How do you input an LCC in the system when the packet is received?
(2 mistakes allowed) - walk Sam through on screen
What is the process for leaving a note on a key after you have called?
(2 mistakes allowed) - walk Sam through on screen
Who do you call at 3 pm on a Friday major game day if something goes wrong?
What is the game day RA
What is the order of calling when someone doesn't show up for their shift?
What is person who is scheduled to work > the rest of the staff > the person who is supposed to work > sister desk > Sam
What is safety, courtesy, efficiency, presentation, and education