Yay or Nay?
The following statements are false, one is true:
I must use initials when entering a colleague’s name in a case note.
I must describe what I saw or heard during an interaction, emphasizing concrete details.
I must include my interpretation of a situation when making a referral.
What is I must describe what I saw and heard during an interaction emphasizing concrete details
This is the appropriate way to document "Physically Disabled community member approached writer asking to talk privately about needing a wheelchair."
Community member living with a physical disability approached writer asking to talk privately.
This is the appropriate way to document "Addict/user "
What is
Person with substance use disorder; person with opioid addiction (when substance in use is opioids)
CRC Documentation appears in these 4 areas.
What are protection reports, incident reports, EMIS and Resolver
Documentation notes can be accessed by asking this person
Who is the CRC Privacy officer
This statement is false.
All CRC personnel are responsible for protecting the personal information of our donors, community members and stakeholders.
Confidentiality is a fundamental aspect of documentation that safeguards the privacy and rights of individuals. It is essential to protect sensitive information from misuse or unauthorized access.
Notes and reports containing confidential information can be taken off-site after working hours if the supervisor gives permission.
Secure storage, proper handling and shredding of documentation are critical, particularly in remote or challenging environments, to ensure the security and integrity of the community member information.
What is
Notes and reports containing confidential information can be taken off-site after working hours if the supervisor gives permission.
It is essential to protect sensitive information from misuse or unauthorized access. To uphold this, notes and reports containing confidential information should not be taken off-site or should be kept on your person when working in the community, away from the office. Leaving notes with personal and confidential information unattended, whether in the workplace or a vehicle, must be avoided
“Community member was intoxicated” is an example of this.
What is using assumption judgement and bias
Use this phrase instead of "At-risk people/populations" or "High-risk people/ populations"
What is "Populations with a potentially high risk"
Implies that it is inevitable that people from particular groups will experience something
Recording a person's age in this circumstance is acceptable and necessary
What is Child Protection.
This document is foundational when recording information about those we serve.
What is Minimum Operational Standards for PGIE
One of these statements is false.
1.Documented information provides a basis for informed decision-making
2.Documentation helps establish accountability by providing a clear record of actions taken, resources provided, and decisions made.
3.Documentation includes the observer's interpretation of the situation.
4. Documentation is often required to demonstrate compliance with legal and ethical obligations
What is # 3
This is the appropriate way to document that a person is "suicidal".
Community member advised writer he is having thoughts of suicide.
Use this phrase instead of "he is Manipulative"
What is "The individual has difficulty asking directly for what they want "
These 3 can be significantly impacted by documentation.
Who are the recipients of the service, the person documenting and the CRC as an organization
CRC documentation can be subpoenaed under at least these 2 circumstances.
What are questions of MHPSS wrongdoing, child protection hearings, sudden unexplained deaths
This statement is true.
It is acceptable to document pertinent information 3 days after an event if I identify that it is a late entry.
It is acceptable for me to document the details of a traumatic event in EMIS.
It is acceptable for me to provide the details of a protection concern in EMIS.
I don't have to upload an incident report to Resolver if my supervisor says its okay.
What is a)
Host: Strive to document all information as close to the time of, or as soon as possible after the service was provided or action was taken. Documenting in this manner helps ensure accuracy and carries the most credibility. Please speak to your supervisor if you need additional dedicated time for documentation.
Person living with diabetes and person addicted to substances are examples of this.
What is person centered language.
Use this phrase instead of she is "Controlling"
What is The individual seems to be trying to assert their power
Tips offered today serve to enhance communication, ensure accurate documentation, preserve dignity, and align with the CRC’s guiding principles and this principle
What is the principle of “Do no harm”.
Documentation guideline should be used in conjunction with these documents.
What are:
Safe and Supportive Environments; Protection Report Guidelines; MHPSS Minimum Operational Standards
It is okay for me to use the phrase "Indian time" if an Indigenous person has said it first. True or false
What is false
Host: The inference is that all Indians are late. Keep in mind that you may hear this being used by Indigenous Peoples but don’t let this use lull you into thinking it is okay to use this term. This is an example of stereotyping and the use of stereotypes between members of the same group is different than the use of stereotypes between members of different groups, whatever the group’s dynamics (iI.e., race, culture, nation, sport, or gender).
"Unsuccessful suicide attempt" is inappropriate to use in documentation , for this reason.
What is: the notion of a “successful” suicide is inappropriate because it frames a very tragic outcome as an achievement or something positive- in fact, every death by suicide is a tragedy. to be matter of fact, a suicide attempt is either fatal or not.
Instead saying she is Attention seeking , say this
What is The individual is trying to connect in the best way they know how
These 4 of 6 things are documented in a protection report.
What are:
Nature of concerns and individuals impacted.
Details and information that is relevant and pertains to the situation.
Protection team discussion and key decision points.
Follow-up required, including referrals and mandatory reporting.
Actions taken to ensure safety and well-being
Any outstanding concerns or issues.
Quality record keeping is an integral part of humanitarian services, as it supports 2 of these 4 things.
What are accountability, transparency, learning, coordination