CSP
Two categories used to determine success in a survey
What is Performance & Satisfaction?
What Keystone is used for.
What is processing any member transactions or any maintenance on accts/loans.
Places where we can process traditional member transactions.
What is drive thru?
Number of team members/positions we have in branch.
What is 13?
Number of checking accounts we can offer to open.
What is 4?
Centris' year end goal for Satisfaction
What is 9.7?
True or False: Keystone can be used for processing skip payments for members.
What is true?
True or false? Our paychecks are being paid by our members.
What is true?
Most tenured team member at Dodge & how many years.
Who is Barb Stanbro - 33 years?
Min & Max term of CDs we can offer.
What is 6 mo & 60 mo?
What is Omaha, NE?
True or False: You should balance your checks and cash drawer totals in the Transaction tab.
What is false?
This is the response when members ask why our lobbies are closed and want to come in.
What is "We are more than happy to process your transaction through the drive thru. If you need SR assistance, I can have someone call you to set up an appt".
Most fun activity you have done here at Dodge.
What is??
True or false: Personal loans have the lowest interest rates we can offer on loans.
What is false?
What CSP stands for.
What is Customer Service Profiles?
Items to complete when a member requests a cash advance.
What is running the card in the advance machine, GL, and cash deposit/withdraw transaction?
The day our lobbies closed in November.
What is Friday Nov 20th, 2020?
Someone that comes to visit us on Friday evenings.
Who is Hazel?
RDC total daily limit with multiple checks.
What is $5000?
114th & Dodge's Satisfaction score through Nov 2020.
What is 9.71?
The day Keystone went live.
What is Tuesday September 3rd 2019?
Average daily number of transactions per teller at Dodge.
What is 401?
Your favorite leaders.
What is Dillon & Becky?? :)
Items members can only complete when on limited services.
What is deposit & withdraw?