DOES

true or false

100

We hang up on clmt the second they are saying rude things ? 

 False ,  we give warning three times and then hang up 

200

We create a SF profile every time the clmt calls 

false , only when phone # , Email or last and first name do not match 

300

We do not verify autho user if they call from the clmt to get information?  

Fasle!

400

if someone is found DQ for an issue   , We can re-establish their DQ?

False , they need to submit a re-determination even if an issue is DQ

500

Docs screen 06 show direct deposit information. 

False , shows  Monetary determination 

general

100

What is the US bank # 

1(855)696-3729 Press 0   or (  855-282-6161)  Press “0” to speak to a customer service representative - https://www.usbankreliacard.co

200

when do you upload image to webs? 

only when you see they are not in Sf , you upload to webs 

300

A Clmt calls and states we need to send a WAN , what do you say? 

We do not send WAN as CSR , BPC will contact you and send you a WAN by mail 

400

what are the steps to change clmt misspelled name? 

CLMT must send an email to  [e-mail] with a name change request and SSN card and government issued photo ID  

Subject line: correct full name, last 4  digits of SSN.  

 

500

if someone has wages in DC , MD and VA can they combine or they need to do a WIC? 

they can do a combined claim or stand alone an Wic. it all depends on the caller and their issue

issues code

100

Issue code 2 , what is it and what do we advise the clmt ? 

Issue 2 Available - Unavailable for work 

Please Upload and submit a copy of your statement in PDF or Picture or statement why you are unavailable to work to [e-mail] with the subject line your full name and last four of SSN  

200

Issue 83 , what is it and what do we advise the clmt  

Disqualification for issue 83 is the only one that does not need an appeal 

Clamant needs to send in the Identity docs ( valid government issued photo ID and SSN card)  

Via link or to [e-mail] 

300

Advise CLMT to Email  [e-mail]   or Resea phone number: 202-698-5013    Must include Full name and Contact # , Must include why they missed the Mandatory appt and Provide documentation  or statement why they missed their appt.. what issues is this? 

issue 78 

400

Please have Clmt provide a copy of their paycheck for the week needed to show proof of earnings Send to [e-mail]    - what issue is this? 

Issue 60 Failure to Supply Earnings Amount

500

what issues codes are label as separation issues? 

Issue 20 

Issue 92 

Issue 10 

Issue 27 

Issue 03 

 

questions

100

what are our three locations we can advise a clmt to go to?

AJC Headquarters)4058 Minnesota Ave NE, Washington, District of  

Columbia, 20019, United States  

[phone]  

 

(AJC Bertie Backus)5171 South Dakota Ave NE, Washington, District  

of Columbia, 20017, United States  

[phone]  

(AJC Reeves Center) Frank D. Reeves Municipal Center (2000 14th St  

NW, Washington, DC, 20009, United States [phone] 

200

what is the opening script? 

Good morning/Afternoon, "Thank you for calling the Department of Employment Services. My name is  !!!!!  May I please have your full social so I can pull up your account?"  

300

what are the closing scripts and why is it two different ones?  

Thank you for contacting the Department of Employment Services. Don't forget to file your weekly  

certifications each week. Please remember to provide details of two work search activities on your weekly certification form. You may also visit our dcnetworks.org website to post your resume, view, and apply to job postings from our regional employment partners!  

  

For Callers who will not be submitting Weekly Claims:  

Thank you for contacting the Department of Employment Services. Remember that you may also visit our dcnetworks.org website to post your resume, view, and apply to job postings from our regional employment  

partners!  

400

when someone  is going in person by walk in or appt what do they NEED to bring? 

SSN and ID is MANDATORY 

500

what is screen W6 on webs show? 

W6 wages from an employer that have not been used

DOES benefits

100

what is the max amount a clmt can get weekly? 

 $444

200

what is BYE and BYB

Begin date and end date

300

how do you send a link through sf? when does it expire? 

Hit missing documents and input what is needed in comment section to the clmt.  expires in 48 hours

400

when do you need to send a link to SF? 

When you are sending an email to upload documents or if a clmt calls asking for it. 

500

What do we do when someone claims they have fraud

Give fraud intake , have them email BPC