Training
30
How Many Hours Does a New Onboarding Agent have to complete Training
Work In Progress
What is WIP?
ttl - DonMinators
What is our Team Room Slack Channel?
Section Of TurboTax Where I Enter W2
What is Wages & Income?
IEP
What is my workspace when I am assisting Customers?
2 Hour Instructor Led Lessons in Zoom Environment
What are Live Sessions?
Sync Call
What is a Tax Return Completed with Client on the phone called?
ttl - POD Leigh Watercooler
In which room would I go to greet my fellow agents or for light conversation?
Section of TurboTax Where I Enter Charitable Contributions
What is Deductions & Credits?
Intuit Assist
Where do I go when I need Tier 2 or 2nd Level Assistance?
Overtime
What is something not allowed during Training?
Out Of Scope
What are Tax Returns that Experts CANNOT Prepare in Full Service?
ttl - announcements
Where would I go to find important company announcements such as VTO?
Section of TurboTax Where I Enter Estimated Tax Payments
What is Other Tax Situations?
Elevate
What is a Community Search Engine where TurboTax Experts can contribute or search for Tax Related Topics?
Offline
What is the appropriate Telephony Status for Onboarding Training?
FS4
What is the Level of a Full Service Agent who prepares the most complex returns?
Direct Messages
Where do I go if I want to Message a Particular TurboTax Team Member?
TTD
What is TurboTax Desktop?
Insight
Where tool would I used to find my Payroll Center, HR Connect or Workday?
25%
What Percentage of my Bonus is determined by Timely Training?
QRT
What is the Quality Review Team?
ttl - training
Which Slack Channel is for all questions regarding training?
Smart Check or Self Check
How do I review a TurboTax Return for Accuracy?
Docebo
What is Intuit Learning Center where all training is conducted?