Acronyms
What does L30 stand for?
What is L30 stands for "last 30", typically referring to days with regards to merchant sales and operations.
I'm a merchant with 1 location. Where do I sign up for Storefront?
What is the merchant portal
Who are a couple of Storefront's competitors?
Toast, ChowNow, BentoBox, Square, Aloha, UberEats Ordering... Full list here https://docs.google.com/spreadsheets/d/1b1HuSYWcbhlxuPgDX_oDubUNYXBqCLIBnSRxph7BJGQ/edit#gid=33682083
Which large delivery service provider (DSP) acquired PostMates in July of 2020?
What is UberEats
What is a QBR?
What is a quarterly business review
What does MSA stand for?
Master Service Agreement - typically, a corporate franchise office will sign this on behalf of all locations they own.
What are two benefits of Storefront?
What is: Own your brand/customers, 0% commission pricing structure, simplified/low impact operations, a seamless UX, higher ticket values, $0 and 0% pickup, consolidates all ordering platforms, doesn't require a login or account creation, menu built completely by DoorDash, etc....
What is a weblink? Why is Storefront a better option?
Storefront is better because:
1) They own the branding
2) It takes a customer directly to their order page, with no option for the customer to shop around
3) 0% Commission Structure
Of the 12 largest metropolitan areas in the US, how many cities does DoorDash own market share?
What is Mint? Bonus - what does it stand for?
What does nTAM$ stand for?
What is Normalized Total Addressable Market - based on market research and location, this is the proposed value of a mx prior to joining DD.
I need to update my Storefront logo. Where do I go for this?
What is email storefronthelp @ doordash.com
We are currently offering online ordering complimentary to merchant's with 1-5 locations until when?
August 1st, 2021 - this was apart of our Main Street Strong initiative / Covid relief program.
Which market does DoorDash have the LEAST market share/influence?
What is Miami (18%; New York a close second at 21%)
What system do SM's use to update menus?
What is DIME
What is an Ace?
An "Ace" is a top mx, typically generating top revenue on DD.
Which MWP does DoorDash Storefront have a partnership with?
What is ItsACheckmate
Can you have different delivery and pickup menus on Storefront (pricing wise?)
What is yes
How much revenue did DD, GH, UE and PM generate from April to September due to the pandemic?
What is a virtual kitchen?
A virtual kitchen is a concept, typically located inside a "brick and mortar" that does not offer in-house dining and is only available on delivery service provider sites.
What does conflat stand for?
What is the time it takes for a mx to confirm an order via their tablet / email
Port of Peri Peri saw great success in putting SF on their Google Business Page. How much sales did they see in one month from that channel?
What is $4k
Who handles Storefront support issues?
Either! Can be the mx or DoorDash. DoorDash has a dedicated support line where they will answer saying "online ordering" support vs. DoorDash.
When a customer places an order for delivery using DoorDash Storefront, they will receive an order confirmation that instructs them to contact a delivery support line. Your store’s delivery support number is: (855)-222-8111.
What year did the first restaurant sign up for DoorDash? *BONUS* in which CA city was it?
What is 2012 in Palo Alto
Where can you check what promotions a mx is enrolled in?
Mx portal - Grow your Sales tab