Creative & Analytical Thinking
_______ ______ is defined as using facts, evidence, and logical principles to analyze or make decisions. It’s especially important for problem-solving in the workplace.
Logical Thinking
When handling a customer issue, it is important to listen to them with _________.
Empathy
Experiencing ______ in small doses can help develop our capacity for resilience.
Rejection
Focusing on more than one assignment at a time, repeatedly switching back and forth between two or more activities, or performing several loosely related or unrelated tasks in rapid succession can all be considered ______________.
Multi-tasking
Working in a different location outside of your office is _______ ______.
Remote Work
Name one way to improve your judgement and decision-making.
Assessing your biases, understanding your emotions, practicing self-awareness
Using "I" statements about your owns needs is defined as what type of communication?
Assertive Communication
Conveying confidence and crafting a magnetic self-image builds a strong _______ ________.
First Impression
______ _______ is an important skill that enhances the decision-making process by the implementation of flexible, deliberate, and constructive actions. Three key traits of ______ _______ are creativity in making decisions, adaptability, and mental agility throughout the process.
Cognitive Flexibility
Virtual Collaboration involves interacting with customer or team members through the use of _______________.
Technology
What are the 4 P's of Creativity?
Person, Product, Press, Process
What are the 5 P's of Being Proactive?
Predict, Prevent, Plan, Participate, Perform
________ will determine the ability you have to handle difficult situations, and __________ is an indicator of your ability to withstand daily stressors and reach the goals you have set for yourself.
Resilience, Perserverance
What does "MoSCoW method stand for?
Must Have, Should Have, Could Have, Won't Have
What is one tip to ensure you remain productive when working remotely?
Set goals, minimize distractions, take a lunch, take breaks when needed, make a to-do list, set boundaries, have a suitable working station