Show:
Pinacle
Check Errors / Adjustments
DOS Mobile App
Bank Side Admin
Troubleshooting
100

The Location Name that all FirstBank customers will be set up with that will include all accounts.

Location 1 - Headquarters

100

Two options available for FirstBank customers when a check will not process though scanner.

Use DOS Mobile App or take deposit to Branch.
100

Official name on app stores.

PNC Deposit On Site Mobile

100
Link within Bankside Admin to access Remote Deposit customer information.

DOS Implementations

100

Two browsers recommended to use with Remote Deposit.

Edge and Chrome

200
Image retention for Remote Deposit.

35 Days

200

The queue to transfer an encoding error on a deposited item.

Comm Svc TMCC FirstBank Handoff

200

How to start a Deposit in the DOS Mobile App.

Menu > Add Deposit

200
When searching for a customer, information entered as the Customer Id.

Pinacle Id

200

Action that must be done by ALL FirstBank customers BEFORE they can start using PNC Remote Deposit services.

Uninstall their old scanner drivers

300

The team that a non-admin user must be assigned to.

Super User

300
The recommendation for a MICR Invalid error.

Scan check upside down.

300

Login field that is listed on website but NOT on DOS Mobile.

Token Passcode

300
Retention time to view deposits submitted.

65 Days

300

Job Aid used when customers getting Open-Jammed Status Error.

DOS Scanner Diagnostics

400

The location of the Download Driver link.

Make a Deposit
400

Recommendation if customer made deposit into incorrect PNC account. 

Account Transfer though Pinacle

400

Two options available on the website that are NOT available on the DOS Mobile App.

Manage Locations and Create Report

400

Icon you select if viewing check errors on a scanned deposit.

Paper with Pencil

400
Queue you assign the Edge Case to if 5 Basic Troubleshooting Steps does not fix issue.

Comm Svc TMCC FirstBank Handoff  

500

The location of last 65 days of remote deposits.

Received Tab

500
The website we recommend to use when purchasing a new scanner.

pncorder.vecmar.com

500

Three options in the DOS Mobile Tip Card that are NOT available for Pinacle Commercial customers.

Optional Fields, Assign a Deposit, and Custom Fields

500
Three things we can look up under Administration.

Details ( Accounts ), Locations, and Users

500

Name the 5 Basic Troubleshooting Steps

1. Unplug / Plug Back 2. Switch USB 3. FirstBank drivers removed 4. Uninstall/Re-install PNC Drivers 5. Add IP Address