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This GEN doc contains guidelines on how to handle reports regarding the medication 'Jardiance'
What is GEN256?
NALO process is used if a patient obtained their medication through these pharmacies
What is Aetna/Kaiser?
These are the five (5) patient demographics to collect if a patient is reporting an AE
What is Name, Phone number, DOB, Email, Mailing address?
It is the in-use period for Zepbound Kwik Pen?
What is 30 days?
It is the allowable room temperature allowance for Trulicity
What is 14 days?
This document contains information about the Medicare GLP-1 Bridge and Balance program for Zepbound
What is GEN348?
It is the document to use if the patient is calling for a replacement for Zepbound KP obtained from Ro pharmacy
What is GEN235?
This is the tagging of a case when a patient reported that they were admitted to the hospital
What is SAE?
Situations wherein agent will NOT troubleshoot Zepbound KP pen
(Give at least two)
What are torn rubber septum, appearance issue (non-confirming), and device is empty?
This table is a Red and Green color-coded table used for unforeseen temperature assessments of products in the possession of HCP’s
What is Acceptable to Dispense Table?
Per GEN121, it is the name of the website where we HCPs are referred to when requesting demo devices for Trulicity
What is Prescriber Point?
It is the only US territory (outside US) wherein replacements can be processed by TLAC per GEN235
What is Puerto Rico?
This is the needed information placed in the event description when filing a follow-up for DSH AEPC cases
What is QMS ID?
These are the brands of compatible needles for Zep KP that were mentioned in TRD
(Give at least one)
What are Embecta (formerly BD), Novo Nordisk, and Terumo?
Reports of loose and non-secured crimp metal seal (and rubber stopper) are filed as potential priority because this attribute of the medication is compromised
What is sterility?
This GEN doc for inquiries related to interactions where the requester mentions self-harm, harming others, a life-threatening emergency, or expresses an imminent threat to Lilly personnel or resource
What is GEN251?
This is the official email address of GiftHealth used for processing replacements from TLAC
What is Zepboundreplacement@Gifthealth.com?
This is the timeframe wherein patients are allowed to take their MOUNJARO if they had a missed dose. Past this timeframe, it is advised for them to skip the dose and take the next dose on the regularly scheduled day
What is within 4 days (96 hours)?
This is the stop feature that won't allow the Dosing Dial to be dialed out when the cartridge does not contain enough remaining solution for a full fixed dose to be dial/delivered
What is Insufficient Remaining Dose (IRD)?
This is where we direct customer who wants information regarding product recalls
What is Food & Drug Administration (FDA) website?
It is the GEN Doc to be used when an HCP calls in requesting to speak to a MSL (to learn more about Zepbound and its Cardiovascular benefits)
What is GEN240?
This is the guideline/instruction on handling replacement requests for stolen medications
What is refer to pharmacy/authorities?
It is a combination of a letter and a number that is found at the end of the 'description' of a device when a LOT number is placed in the batch grid and determines that a batch is a SAMPLE.
What is F1?
They are the preservative ingredients used in Zepbound KP
(Give at least one)
What are Phenol and Benzyl alcohol?
These cells are the most common mammalian cells used as hosts for industrial production of recombinant protein medicines and was used in production of Trulicity
What is the Chinese Hamster Ovary (CHO) Cells?