True/False
Marti's husband is shorter than she is?
False, he is 6'9
What 2 teams are in the playoffs for the Superbowl?
How do you know if you possibly need to short wave an order?
It deselects and the order goes back to Released Status after waving it.
Can an order with points be classified as a loyalty order?
No, it must be placed as a one time order.
What time do the morning agents need to be clocked in by every morning?
9:45 AM to participate in the Daily Drop, you can clock in on your phone at 9:45 while you are in the Lobby waiting for the meeting if you want to come in the lobby earlier.
As a counter agent, I can wait to put bulk on the spreadsheet until after all orders are printed in Datatrax.
False
You must put the orders on the spreadsheet before printing them in case the order prints to the back when printing it, that way the expediter knows it is part of a bulk.
Which team has a player that is dating Taylor Swift?
Chiefs
What is included in the bonus kit that members get when they purchase the foundational wellness bundle?
Glass bottle and oil. Foundational Wellness Pamphlet, and Peppermint 5 mL.
If I place the Instant Rewards Loyalty order at the PC, will it automatically push the next Rewards Order date to next month?
No
If a member placed an Instant Rewards order or an international order, but would like that order to count as their main Rewards order for that month, we can move the run date for the next loyalty order to next month in Datatrax or Inactivate the next loyalty order in CRM.
Who is the Manager of the Product Center?
Camilla Burningham
Aaron Cervantes only knows 2 languages.
False,
He knows English, Spanish, and Portuguese.
What is the name of the player that is dating Taylor Swift?
Travis Kelsey
How many times can members get the Foundational Wellness Bonus Kit?
Limit of one per account ever.
How many Rewards Orders can be set up at a time?
4
The Subscription Planner Tool feature allows doTERRA members to plan and schedule their Rewards orders for the current month and up to three months in advance.
Can we talk to other employees during our break while they are working in their specific areas?
No, we must go into the breakroom or another part of the Product center to not disturb the other agents while they are working.
You can talk as loud as you want in the fulfillment area since nobody could hear you in the lobby anyway.
False
All voices carry, so please talk quietly and make sure your conversations are work appropriate.
Which team does Rodney want to win the Superbowl?
Eagles
What do you do when looking into an item that you might need to short wave?
Add the information on the spreadsheet and then add a note to the spreadsheet that you are aware of the short wave and resolving it.
What is the term for the order placed by a member who has a subscription, but they want to place an additional order that month?
Instant Loyalty order
Who is the Knowledge Base expert that does all the Product Center Trainings online?
Gina Brown
Gina Brown makes Sourdough Bread.
True,
If you are interested, she would be happy to sell you some.
What color are the Chiefs Football Uniforms?
Red with white numbers
What 2 things can you do to resolve the short wave with the member?
Ship the replacement free of charge
Refund the item or give points for the item
If a member wants to order something for just this month that does not have a subscription, what frequency should it be?
One Time Order
Who are all 3 Mentors for the Product Center?
Amelia O'Hare, Keahi Solis, Addy Hampton