New User Experience
NUE is the abbreviation.
What is the abbreviation for New User Experience?
You should always do this for a new prospect. Never let them do it themselves.
What is complete the guest card?
The online program we use for service requests, rent payments, and communicating with residents.
What is Active Building?
The tile you select to submit a claim for a bond.
What is Deposit Alternative?
The hottest lead type.
What are phone calls?
The browser which the NUE is fully compatible on.
What is Chrome?
You should always ask the prospect to do this.
What is fill out an application?
The amount of time Active Building content approvals should be reviewed.
What is within 24 hours?
This security payment option is refundable at move-out.
What is a Security Deposit?
This page, in the NUE, lets you find an account on any property that you can access.
What is the Find Account page?
These are on your home screen on the NUE.
What are dashboards?
Craigslist, social media, FB Marketplace, outreach, and resident referrals are common examples of this.
What are free advertising options?
How you should share general updates on Active Building?
What is a wall post?
A low-cost move-in option that works in conjunction with refundable security deposits to close more leases while reducing bad debt.
What is a Surety Bond?
You need to do this if you deviate from the planned tour route when giving a tour.
What is document it with a reason why in tour notes?
The page in the NUE that helps you manage affordable functions and reporting at an affordable site.
What is the Affordable Page?
The amount of time it takes someone to for a 1st impression.
What is 7 seconds?
Active Building is helpful when a resident wants to do this.
What is pay rent?
The collection agency that TWG uses.
What is National Credit Systems?
Miskeys and moving money between ledgers.
What are the two most common
Ops tickets?
Things you can do on the Resident Communications page in the NUE.
What is generate verification letters and annual recertification notices?
Things we can do to show "customer obsession"
What are birthday cards and dog treats?
The free payment option on Active Building.
What is E-Check?
30 days
How long is TWG's internal collection period?
The lead type you should be most cautious about spelling and grammar.
What are Emails?