Unit 1
Wild Calling
Unit 2
Call Receiving
Unit 3
Technology of 911
Unit 5
Fire Communications
Unit 7
Lifeline to Responders
200

An example of this, would be giving CPR instructions

What are pre-arrival instructions

200

Where must be specific, this includes these.

What are Business names, Appartment name, House address, Street name or Cross Street

200

The International Association of Fire Chiefs introduced the concept of standardized this in 1958

What emergency assistance number?

200

This type of call are full responses regardless of how many of these the building has had previously

What is Fire Alarms

200

The message must be clear to the receiver

What is Clarity?

400
When an incident that has happened in the past, there is no danger of loss of life, or property and simply need investigation, a case report and follow up from detectives. These report can be this until an officer is free.

What is Held

400

Rule number one

What is Don't take it personally?

400

When 911 is set up in an area, each call is given a number that allows the computerized telephone company to route it to the designated PSAP and is called this

What is Selective Routing?

400

This describes a sprinkler system where pipes are full of water.

What is Wet System

400

These are written in any agency or company for the purpose of making sure the worker completes the tasks as the employer intended.

What are procedures

600
As an emergency medical dispatcher you may not give this.

What is advice?

600

4 Step Calming technique

What is - gain control of your own feelings

Use persistent repitition

Increase Firmness

Keep control once gained.


600

511 is used for this

What is Traffic and transportation?

600

This enable the dispatcher to know what the units are doing or if they are available for another call.

What is Status Keeping?

600
Alpha, Bravo, Charlie, Delta etc are included in this

What is the Phonetic alphavet

800

Call type and address determining who to send is call this.

What is a "run" card

800

80% of all violence in the American home is related to this.

What is Alcohol

800

A database is this

What is information gather into some ormat in a computer?

800

A white helmet is designation of who

Who is the Chief?

800

If the officer has requested information regarding a vehicle to be towed, dispatch should allow the officer to prepare to writ it down then deliver the information at a rate that can ve followed in writing.

What is Speed of message delivery?

1000

PTSD is a fact of life in dispatching as any other first responder. The acronym stands for this.

What is Post Traumatic Stress Disorder

1000

This is a code entered into CAD to identify a level of severity or chief complaint.

What is Call type?
1000

It is anticipated that that majority of 911 calls will come from this

What is wireless callers?

1000

This device is a heat sensitive camera

What is Thermal imagine camera?

1000

To be understood, to be clear, to be professional, to sound great are all radio this.

What are radio basics?