Show:
Tools
Session Based
MicroCells
Pin Validation
B.A.S
100
With this tool, you are able to add new service to both current and prospective customers...
What is System X
100
No contract necessary
What is Session Based?
100
User guide, A/C power adapter, ethernet cable & myself are included in...
What is MicroCell Kit?
100
I became effective on May 5th, 2013 and particular account changes will require to successfully pass me in order to complete requests.
What is Pin Validation for Account Change?
100
Personal distractions, pre-conceptiopns & talking slower are examples of this...
What is Barrier of Effective Listening?
200
This tool can be used for a multiple processes, but mostly I am used to launch other tools...
What is Clarify?
200
Activation process, purchase history, account information and add/change plans.
What is Customer Service Portal?
200
I am included with a 3G Microcell
What is Unlimited Minutes?
200
The maximum number of tries within a 24 hour period that a pin can be generated.
What is 10?
200
Keeping an open mind, knowing that two wrongs do not make a right, being patient and remembering to de-stress yourself, are all techniques of...
What is Steps to Rebuild Your Connection?
300
This tool allows to change services on a group level
What is Telegence?
300
This application does not apply to session based account/customers.
What is My ATT app
300
*DAILY DOUBLE* You would go here to check for availability and for activation...
What is www.att.com/3Gmicrocell
300
When the incorrect pin is entered it will lock for...
What is 24hrs?
300
Remembering to echo back, take notes, use confidence and empathy statements are examples of...
What is Active Listning Techniques?
400
Even though I am very resourceful, it is hard to find exactly what you are looking for...
What is My CSP?
400
You will not receive a refund after you have uses ____ amount of data.
What is 1MB?
400
Modem> Microcell> Router
What is Priority Mode?
400
Pin validation is required for changing:
What is billing name, account password, billing address & retail authorized users?
400
The best way to solve problems and build rapport is to...
What is Active Listening?
500
Easier way to remove features from an account is to use this tool..
What is CCC Tool ( Customer Care Center)
500
100MB> $15 300MB> $30 1GB> $50
What is Domestic Data Connect Plans?
500
This happens when I cannot authenticate my location
What is GPS Lock?
500
In order for a subscriber to be eligible to receive the pin via SMS, the associated SIM must be active for at least 48hrs
What is Pin Validation by SMS?
500
Barrier of effecting listening, Active listening techniques & Steps to rebuild your connection...
What is B.A.S?