Scheduling
What day and time is your schedule due?
Every Monday at 12pm
What is the mixing ratio for Barbicide?
8 oz Barbicide to 1 gallon of water.
What should you do if you notice something is needing repairs?
Email repairs@judesbarbershop.com with details, and pictures if possible. Only call the office if it is something that will effect servicing clients.
How can customers schedule their own services at the location of their choice for a day and time that works best for them?
Customers can call ahead by calling any one of our locations phone numbers or check-in online on Google, on our website or by using our app.
Employees are required to arrive at work _____ minutes before their scheduled shift to prepare and set up for the day ahead making it possible to begin servicing customers at their scheduled start time.
15 minutes
What is one of the most negative reviews that Jude's experiences?
long wait times- some even between an hour or two! Moral of the story - scheduling correctly needs to be your #1 Priority
What is on the station cleaning list to do at the end of the stylist shift
Sweep Floor & Chair Mat Wipe the floor mat clean Wipe Down Chair Blow out hair from in between chair cushions and ring of chair base Wipe down outside of toolbox Use Microfiber cloth to dust TV and cable box Empty and Change Barbicide Shake Out Toolbox Mat Clean out and sanitize inside of toolbox Sanitize and lock up equipment in toolbox Clean Liter Bottles Clean Liter Tub Clean Sink/Fixtures/Neck Rest Sanitize and polish metal plating behind mirror Clean Mirror Sanitize and polish stainless-steel counter Change liner in sink bucket Check other empty stations & clean if needed
What if the washer/dryer is broken?
You are able to call Wash and set up a service request. Also then email repairs with details of the issue, and telling them you already called Wash.
Jude's Barbershop promises it's customers the ability to schedule up to ________ in advance.
2 weeks
What's included in the Jude's Haircut?
Precision haircut. Straight razor neck cleanup. Scalp massage and shampoo. Hot towel treatment. Shoulder and neck massage. 1 complimentary straight razor neck clean up in-between haircuts
What is the rule of thumb for stylists able to leave early?
It is best to not allow employees to leave any earlier than one hour before their shift is scheduled to end because a locations level of busyness can change very quickly.Employees need to get permission from their manager any time they want to request to leave early from their scheduled shift. The only exception is when an employee needs to leave work during their scheduled shift due to an illness or emergency. Always make sure you ask them have they done all their cleaning for their shift and daily cleaning. Make sure you put a block in stating it was slow and your intitals. This lets the office and upper management know it was ok'd by you.
If at any time while servicing a customer you or the customer starts bleeding you must stop servicing the customer and follow the following blood spill cleanup procedures:
Put on gloves.
Wipe up any blood with a towel(s).
Place contaminated towel(s) directly in the washing machine, adding bleach and wash on HOT.
Disinfect anything that has been contaminated by blood at least twice using alcohol and/or bleach.
If a razor was contaminated by blood it must be disposed of by placing it in the yellow blade disposal container located in the break room. Blades cannot just be thrown into a trash can because they could easily cut someone and are considered hazardous.
Once removing gloves wash hands vigorously for at least 30 seconds making a lather removing any stubborn germs.
What do you do if the power/internet is out?
Power Outage-Call the office letting them know, one stylists must stay in the building and all others are on call.
Internet Outage- First reset the router/modem, if this doesn't fix the issue notify the office.
When a walk-in customer is waiting, how long can a service provider wait for a customer who is late for their scheduled service time?
Service Providers will NOT wait more than 5 minutes for call aheads to arrive at their requested time if there are other customers waiting in the barbershop. Customers who are already physically in the barbershop have priority over customers who have called ahead, but are not actually physically in the barbershop yet. The reasoning behind this is that the customer who called ahead may show up late, or not even show up at all, and then service providers will have turned away a perfectly good walk-in customer for no reason.
If the shop is slow before employees regularly scheduled break what should be done and why?
The employee should use the 15-30 minutes of that downtime as their break. Call the office to have their schedule break block deleted. By doing this it will increase the employee's availability and hopefully prevent them from having any additional downtime.
What are the Blackout periods for employees where no vacation time may be taken unless prior written approval was given by the Scheduling Director?
2 weeks prior to the first day of school and 1 week after. 2 weeks prior to Christmas Eve through New Year’s Eve. 5 days prior to Easter, Memorial Day, and 4th of July. 3 days prior to Thanksgiving and 3 days after.
When an employee’s family member/home has been affected by head lice, bed bugs, ringworm, scabies or ticks it is extremely important that the employee consult with their doctor immediately, notify their manager and only return to work once they’ve been cleared by their doctor. The employee must _____________________________ before they are allowed to return to work.
provide a doctor’s note stating that they are cleared and allowed to return to work.
What do you do if a customer has lice?
Stop the haircut immediately, tell them quietly that you cannot finish the cut.Call the office and have them block you for 2 hours. You must sanitize your whole station, go home and shower/change. Another worker should leave and buy lice spray and spray the whole shop.
What should we do when we are booked up for hours or the day and a customer wants to change their service from a Basic Haircut to a Jude’s Haircut or add an additional service that they did not call ahead/check in online for? I want to keep the customer in my chair happy and give them the service(s) they want but I also don’t want to fall behind causing my other customers to wait longer than necessary.
The best way to handle this tricky situation is to simply explain to the customer in your chair what the situation is.“I’d love to give you the Jude’s Haircut instead of __________OR I’d love to color your hair in addition to giving you the basic haircut but I’m booked for the next several hours (or whatever it may be) so I don’t have the time right now. I can give you the basic haircut today or if you want I can check the computer real quick to see when’s the soonest time I have available that works best for you to get you in for ___________.”
Name the 6 Checklists that every location must follow and complete every day.
Opening, Weekly Cleaning, Daily Cleaning, Night Checklist, Station checklist, Close out
What is important to remember when you are making a schedule?
Stylist availability,schedule should be posted 3 weeks in advance, managers needs to be work a verity of shift through out the week. Meaning opening shifts, mid shifts and closing. As a location manager you should work at least one shift with each of your employees. Any service provider under a year can only work with a provider w at least 1 yr experience. Use the schedule forcaster to schedule correctly as much as possible. It will help you grow
What are some precautions you can follow to take reasonable care of the health of your employees, yourself, and customers of Jude's Barbershop?
Watch the Bloodborne Pathogens training videos upon being hired during their employee orientation/training day. Employees are also required to review the Bloodborne Pathogens training video and written protection procedures at least once a year.
After servicing each customer employees are required to disinfect their station and equipment and then wash and/or disinfect their hands. *Hand sanitizer can be found on the back-bar cart at every location.
Anytime there is a blood spill of any kind employees are required to put on gloves and follow proper sanitation and disinfection procedures.
If you or your client have an open sore, cut, burn, or other wounds then you need to wear gloves to prevent you or your client from infecting each other.
Required to keep all contaminated laundry separate, immediately washing on HOT with bleach.
Use and maintain quality, professional-grade equipment. Immediately ceasing use of any damaged equipment.
Dispose of contaminated razors using specific provided disposal containers.
Dispose of hair in the designated and labeled disposal containers.
What do you do if there is a dangerous/suspicious customer in shop?
Say you and your co-worker both finished servicing your last customers a few minutes early, you both have call aheads scheduled to arrive in the next 5 minutes and a walk-in customer comes into the shop and asking to be serviced what should you do?
1. Greet the customer, ask them how they are doing and what you can help them with. 2. Let the walk-in customer know that you and your co-worker both have customers scheduled to arrive in the next 5 minutes. 3. Let the customer know that they are more than welcome to wait to see if one of the scheduled customers no shows and be taken in their place. 4. Ask if they'd like you to schedule them for a later time. 5. If you can't get them in at your location for the day and time that works best for them let the customer know that it is best to call ahead or check-in online/on our app so they can get in for a day and time that works best for them.
List 4 reasons for why an employee would only be allowed to work under their manager's supervision.
1. New employees are required to work under their manager's supervision for at least the first 2 weeks of their employment. This length of time may be extended until the employee has shown that they can consistently workout the guidance, help or assistance from their manager. 2. Employees who are unable to consistently work without their manager's guidance, help and assistance. 3. Employees who are returning from suspension. 4. Employees who are on probation.