Increase Loyalty
If a property is on Signature Reservation Services, how many VALID Wyndham Rewards enrollments are properties required to get per month?
5
How does a property sign up for GO Leads?
https://goleads.wyndham.com and click on Self Enrollment - First Time Users Only.
Where can you find the form to have a review removed from Medallia?
MyPortal > Improve My Ratings > Online Reputation Resources > Learn More > Customer Review Removal Request Form
How long does it take for a SoHO responsibility once added to the MyPortal account to be activated?
48 hours
What link can you click on to find agreements and general information about Expedia, Booking.com and other online travel agencies?
Working with OTAs
How much is the retraining fee for properties not on SRS that do not meet their valid enrollment requirement?
$400
What are properties charged per reservation for their SRS commissions?
3.5% Booked Gross Room Revenue or capped at $6 per reservation
If a property has a complaint, who do they open a research case with?
GM Hotline
How many days does a new GM have to take the Hospitality Management Program to be compliant?
90 days
Where can a property find information about the brand logos and their usage?
Market My Hotel > Brand Marketing > Brand Marketing Resources > Logo Usage and Guidelines
Where can a property verify how many valid enrollments they need or have enrolled month-to-date?
eDesk
What is the path to locate Rate Plan Master?
MyPortal > Generate Revenue > Revenue Management Overview > Choose Brand > Rate Plan Master
3 business days. $160
Where would you look to verify if someone's account has SoHO access?
Manage My Business > Administer MyPortal Account
Who are two approved photography vendors?
VRX and PhotoWeb
What are the four Wyndham Rewards member levels that open to the public?
Blue, Gold, Diamond, Platinum
What is the contact email for assistance with their Revenue Management and STR reports?
rmassist@wyndham.com
What form does a property use to improve their quality score?
QA Property Action Plan
What is the cost for an additional person to attend the Hospitality Management Program?
$1400
Where can you find Wyndham Rewards printed collateral?
Market My Hotel > Brand Marketing Resources > Brand Collateral > Shop RRD- Printed Material
If a property is disputing their Wyndham Rewards invoices, billings or reimbursements, who do they contact?
Wyndham Rewards Billings and Reimbursemant at wr.billing@wyndham.com
What does "RFP" stand for?
Request for Proposal
What does NPS stand for?
Net Promoter Score.
Net Promoter Score is the promoters minus detractors.
Who at the property can add the SoHO responsibility to a MyPortal account for their employees?
General Manager, Entity Principal, Site Principal
Where can a property find their Brand VP?
Manage My Business > Operation Resources and Key Contacts