EDU Subscriptions
Purchasing Subscriptions
Call Basics
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Random/Fun Trivia
100

What is the link for a Student to sign up for WSJ?

100

Can we view the billing for Third Party Subscriptions?

No

100

What do you have to always get from the customer to verify the account?

First and Last name

100

True or False

My favorite color is blue

True

More specifically Midnight Blue

100

What NFL team is my favorite?

Atlanta Falcons

200

What link can a professor sign up for wsj at?

200

On day 10 of the welcome emails what is the name of the newsletter sent?

Markets

200

When do you cold transfer?

For cancelations

200

What is the state tree for Ohio?

Buckeye Tree

200

What year did Space Jam with Michael Jordan come out?

1996

300

What is the Third Party service that verifies EDU subscriptions?

SheerID

300

Why is it important to verify your email?

  • Ensures the customer is the actual owner

  • Prevents fraudulent transactions

  • Allows for follow up communications

300

What terms receive renewal notices?

6 month and yearly

300

What metal is the "The Statue of Liberty's" visible surface constructed from?

Copper

300

On the actual show of Jeopardy! Who was the former host that is a legendary Canadian that hosted for many years?

Alex Trebek

400

What kind of EDU Subscription is this?


Partnership program account

AKA: University pays for access, students register with university for access.

400

What does ICAP mean

 Improved Carrier Assignment Process

400

How long can you have someone on hold?

1 minute

400

Demeter is the goddess of what?

Harvest and agriculture 

400

Brad Pitt, Jon Bernthal, Shia LaBeouf, Logan Lerman in a tank during WW2.

Name the movie

Fury

500

Name 3 things you as agents can do on EDU accounts

  • Access assistance 

  • Address changes 

  • Navigation questions 

  • Cancel a subscription and issue a refund if the member is eligible. 

  • Report a delivery concern 

  • Send a receipt 

  • Suspend or resume delivery 

500

What are the 4 ways customers can subscribe?

Online

Phone

Third Party

Mailers

500

What are you always required to offer at the end of calls?

The survey

extra assistance

Digital if needed

500

Who directed the 1968 movie "Night of the Living Dead"?

George A. Romero

500

This NBA Superstar lead the Houston Rockets to a win over the San Antonio Spurs by scoring 13 points in 33 seconds. Who is that player?

Tracy McGrady

T-Mac