EDU Subscriptions
Purchasing Subscriptions
Call Basics
?
Random/Fun Trivia
100
Can we view the billing for Third Party Subscriptions?
No
100
What do you have to always get from the customer to verify the account?
First and Last name
100
True or False
My favorite color is blue
True
More specifically Midnight Blue
100
What NFL team is my favorite?
Atlanta Falcons
200
On day 10 of the welcome emails what is the name of the newsletter sent?
Markets
200
When do you cold transfer?
For cancelations
200
What is the state tree for Ohio?
Buckeye Tree
200
How old am I?
28
300
What is the Third Party service that verifies EDU subscriptions?
SheerID
300
Why is it important to verify your email?
Ensures the customer is the actual owner
Prevents fraudulent transactions
Allows for follow up communications
300
What terms receive renewal notices?
6 month and yearly
300
What metal is the "The Statue of Liberty's" visible surface constructed from?
Copper
300
On the actual show of Jeopardy! Who was the former host that is a legendary Canadian that hosted for many years?
Alex Trebek
400
What kind of EDU Subscription is this?
Partnership program account
AKA: University pays for access, students register with university for access.
400
What does ICAP mean
Improved Carrier Assignment Process
400
How long can you have someone on hold?
1 minute
400
What museum is the Mona Lisa in?
The Louvre in Paris, France.
400
What is the process in which plants make food called?
Photosynthesis
500
Name 3 things you as agents can do on EDU accounts
Access assistance
Address changes
Navigation questions
Cancel a subscription and issue a refund if the member is eligible.
Report a delivery concern
Send a receipt
Suspend or resume delivery
500
What are the 4 ways customers can subscribe?
Online
Phone
Third Party
Mailers
500
What are you always required to offer at the end of calls?
The survey
extra assistance
Digital if needed
500
This Band is my favorite and they are England based.
They have many hit songs but I enjoy listening to Radio Ga Ga or Don't Stop Me Now.
Who are they?
Queen
500
What 1999 psychological thriller directed by M. Night Shyamalan features a young boy who claims to see dead people, causing him great fear?
The Sixth Sense