Cloud Storage
What is the name of Apples cloud storage service?
iCloud
What are the two methods you can use to backup your iPhone?
iTunes and iCloud
What pre-installed program can perform a complete backup of a Mac to an external drive?
Time Machine
How long does an in-store data migration take?
72 hours
Which devices can do an iCloud Backup?
iPhone, iPad, iPod Touch.
Yes, a customer should always have a backup before visiting the Genius Bar regardless of their issue.
Can Macs backup to iCloud like an iOS device?
No
Is there a charge to perform a data migration and what is the cost?
Data Migration on any Mac is $129
What are the different storage size options, including prices, for iCloud?
5GB: Free
50GB: $1.49
200GB: $4.49
2TB: $14.99
What are the three requirements for an iOS device to automatically back up to iCloud?
Device needs to be connected to power, locked and connected to WI-FI.
Name two ways a customer can save their information on their mac.
Time Machine.
Cloud Storage
Drag and drop to external storage
Sending the files via Mail, Airdrop, Messages ect.
Can we retrieve data from any Mac when it's not functioning correctly but there are no issues with the internal storage?
Some Macs have the ability to access their data but there is no way to retrieve data from computers like the MacBook and MacBook Pro 2018. The customer should seek service from authorised data recovery services.
Name Two alternate cloud storages.
DropBox.
OneDrive.
Box.
Google Drive.
Can we retrieve data from an iPhone that has any hardware issue?
No, we do not provide data recovery services. We should recommend the customer contact an authorised data recovery centre for support.
What format does an external hard drive need to be to be able to perform a Time Machine backup?
Mac OS Extended.
Name two authorised data recovery centres.
DriveSavers - Free shipping worldwide, free evaluation, up to 27% discount for retail customers, and response within 30 minutes, 7x24.
Kroll Ontrack - Mail-in available worldwide with work performed in regional locations, 15% retail customer discount, and response within 30 minutes on Monday-Friday.
Payam - Streamline data recovery services locally in Australia and New Zealand, a 15% Apple customer discount, email response within 60 seconds submitting the referral, free evaluation and quote, and live chat.
Seagate - Free shipping worldwide with work performed in regional locations, flat-rate pricing, response within 24 hours, and 12 business days turnaround time.